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esperanzas99202477
Participant
November 13, 2020
Answered

Unable to launch Illustrator 2021 on macOS Mojave

  • November 13, 2020
  • 2 replies
  • 887 views

Al arrancar Illustrator 2021 se queda en la siguiente pantalla durante incluso horas hasta que inicia el programa.

 

Lo he desinstalado y vuelto a instalara y sigue igual.

¿Cómo puedo solucionarlo?

 

Gracias

Saludos

 

{Renamed by MOD}

This topic has been closed for replies.
Correct answer Srishti Bali

Sigue igual, no tengo las tipografías que indicaba borrar...


Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

2 replies

Ashutosh_Mishra
Inspiring
November 14, 2020

Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS?

If you're using macOS, please try following the instructions given on this help article(https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) & let us know if it helps.

 

Regards,

Ashutosh

esperanzas99202477
Participant
November 16, 2020

Muchas gracias, voy a probar con el enlace que envías. Uso macOS Mojave 10.14.6

esperanzas99202477
Participant
November 16, 2020

Sigue igual, no tengo las tipografías que indicaba borrar...

Monika Gause
Community Expert
Community Expert
November 13, 2020

Does it help when you disconnect from the internet?

esperanzas99202477
Participant
November 16, 2020

Gracias

Lo acabo de probar sin conexión a internet y pasa lo mismo