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The Print Shoppe
Participant
November 1, 2021
Question

Unable to launch Illustrator 2022 (26.0)

  • November 1, 2021
  • 2 replies
  • 2069 views

After updating Illustrator to v26, it will not load. I've tried uninstalling and reinstalling. Installing the order version as well. All other Adobe programs work fine. Windows 10 Pro is up to date, Intel i7, 64gigs of ram.

 

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2 replies

Srishti Bali
Srishti Bali
Legend
November 1, 2021

Hi there,

 

Sorry to hear about this trouble. This is has been reported by a few other users as well and it was found due the conflict with Trend Micro Antivirus.

Do you have this Anti-Virus installed on your machine? If yes, please make sure that Illustrator is added as an exception in the app settings. 

 

Regards,

Srishti

    N
    nelbermendes
    Participating Frequently
    November 8, 2021

    I don't use Trend Micro Antivirus and I still have this problem. Tried adding Illustrator permission to Windows Defender but it changes nothing

      waltywalton
      waltywalton
      Participant
      December 23, 2021

      If you are using a windows machine, then look to add illustrator to the Windows firewall exception list. 

       

      You can find it here: Control Panel\System and Security\Windows Defender Firewall\Allowed applications

      Click change settings then allow another app you will need to locate the Adobe Illustrator 2022 app using the browse feature select then open then add then click okay. Now open Illistrator. 

      Hope this works for you it did for me. 

      2
      2wicky
      Participant
      November 1, 2021

      Illustrator 2022 is loading for me, but freezes once I try to create a new file. I have shut down and restarted several times, but can't create a new file. 

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