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Participant
September 2, 2024
Question

Unable to launch - Illustrator on macOS

  • September 2, 2024
  • 2 replies
  • 1244 views

I downloaded the latest version of illustrator to my macbook pro 2017 a couple of weeks ago and immediatley illustrator wouldnt launch. it would just hang on the open page 'initializing'. i then uninstalled and tried to install a previous older version of illustrator which also then wouldnt work. i tried various versions and none would launch. so i then uninstalled the lot, tried a clean up as some forums had mentioned this might work and then tried re downloading Illustrator (an older version again) to now luck.

I have trief various versions, restarted multiple times and no matter what i do i cant get illustrator working 😞

2 replies

Participant
February 21, 2025

I am having this same issue too, you install but you never see them in your app list. 
If you where able to solve it, please share with me thank you.

Monika Gause
Community Expert
Community Expert
September 2, 2024

Do you have any Adobe Beta apps installed?

Participant
September 2, 2024

no i dont think so? how would i know?

Monika Gause
Community Expert
Community Expert
September 2, 2024

Open the applications folder and take a look.