Unable to launch - Illustrator on macOS

[deborah_4112]

I downloaded the latest version of illustrator to my macbook pro 2017 a couple of weeks ago and immediatley illustrator wouldnt launch. it would just hang on the open page 'initializing'. i then uninstalled and tried to install a previous older version of illustrator which also then wouldnt work. i tried various versions and none would launch. so i then uninstalled the lot, tried a clean up as some forums had mentioned this might work and then tried re downloading Illustrator (an older version again) to now luck.

I have trief various versions, restarted multiple times and no matter what i do i cant get illustrator working 😞

[Monika Gause]

Do you have any Adobe Beta apps installed?

[deborah_4112]

no i dont think so? how would i know?

[Monika Gause]

Open the applications folder and take a look.

[deborah_4112]

i just have one version illustrator 2023 saved currently (which doesnt work)

[Monika Gause]

Illustrator 2023 is not the latest version. So what was it that you updated?

Maybe you need to uninstall, run the Adobe Cleaner tool and then reinstall? 

Which system do you have on your computer?

[deborah_4112]

Yes as i put above, i did download the latest version  but then it wouldnt open at all. so i uninstalled and tried downloading an older version to see if that would work again. but it didnt. at which point i run a cleaner tool and then re installed and still not luck, ive treid lots of versions. Previous to this i'd been using 2019 illustrator for years and never updated.

im running ventura, 13.6.9

[Ton Frederiks]

Deborah, I am running Ventura, 13.6.9 and have Illustrator 2023 and the latest 2024 installed.

That should not be the problem, but to detect what is causing the problem, someone has to have a look inside your machine.

I recommend to contact Adobe Support

[deborah_4112]

Oh great thats so helpful thank you. I will do that  - i didnt know how that was possible!

[Ton Frederiks]

Hope they can help, let us know how it goes.

[Diamond_Dyse]

Any luck Deborah?

[Srishti Bali]

Hi @Diamond_Dyse

Sorry to hear you're experiencing issues with Illustrator. The statement you shared is a bit unclear. If I understand correctly, your issue is that multiple versions are installed on your machine, but you can't find them in the Creative Cloud app or on your system.  

Additionally, please share more details, such as the operating system you're using.  

We're here to help—just need a bit more info!

Regards,

Srishti

[Diamond_Dyse]

Yes

MacOS Ventura 13.6.9

Sent from my iPhone

[Anubhav M]

Hello @Diamond_Dyse,

I hope the problem is resolved by now. If not, kindly try using a different user account (https://adobe.ly/429vhpc) to see if the problem persists.
Also, try the following steps and checking if it helps:

- Close all Adobe applications
- Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/4l9GTBh)
- Reinstall the Creative Cloud Desktop application (https://adobe.ly/4ctlYpb)

Looking forward to hearing from you.
Anubhav

[Diamond_Dyse]

I am having this same issue too, you install but you never see them in your app list. 
If you where able to solve it, please share with me thank you.