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S
Sardori
Participant
July 5, 2021
Answered

Unable to launch/open Illustrator 25.3 on macOS Catalina 10.15.7

  • July 5, 2021
  • 3 replies
  • 804 views

I can't open my Illustrator application since Thursday. I don't remember to have problems with it since i updated. I mention that i have macOS Catalina 10.15.7.

 

 

{Renamed by MOD}

    This topic has been closed for replies.
    Correct answer Sardori

    So, i asked for help at the Adobe Support. Somebody accessed my computer, uninstalled and reinstalled my app from the cloud. At the relunch Illustrator started to work.

    3 replies

    S
    SardoriAuthorCorrect answer
    Participant
    July 6, 2021

    So, i asked for help at the Adobe Support. Somebody accessed my computer, uninstalled and reinstalled my app from the cloud. At the relunch Illustrator started to work.

    G
    Community Expert
    gianvitulanoCommunity Expert
    Community Expert
    July 12, 2021

    Hi Sardori,

    we are glad that your problem has been solved 🙂

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    July 5, 2021

    Hi there,

     

    Sorry to hear about your experience. Could you please share some more information like:

    • Exact Illustrator version?
    • Do you get any error while trying to launch the app?
    • Does Illustrator show up in Activity Monitor when you try to open it?
    • Have you tried resetting the preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html)? If not, please try doing that.
      Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

     

    In addition to the suggestions shared above, I would recommend you to update your Mac machine to the latest macOS Big Sur & let us know how it goes?

     

    Looking forward to your response.

     

    Thanks & Regards,

    Anshul Saini

    S
    SardoriAuthor
    Participant
    July 6, 2021

    Hi Anshul 

    Thank you for your response and suggestions!

    So the Illustrator version that i use is v25 3.1. I don't have any other errors trying to launch the app. It just dose't open, and if i what to close it (not to run in the backgound) i have to do Force quit and it appears the window to send the report of force quti to Adobe. I can't reset the preferences because the app dosen't open anymore.

    In Activity Monitor the app appears but its not respondig (this is the message)

    As soon as i have the macOS Big Sur available i'll update to it.

    I also tried to uninstall the app and reinstall it but no improve.

    Hope to find a way to resolve this issue soon!

     

    G
    Community Expert
    gianvitulanoCommunity Expert
    Community Expert
    July 5, 2021

    Hi Sardori,

    have you tried a new installation of Adobe Illustrator? You could use Creative Cloud Cleaner tool to uninstall the software and do a deeper cleaning.

    M
    Massimigliano5D66
    Participant
    July 5, 2021

    Hi, I just have the same problem.

    Illustrator doesn't run. i tried to uninstall and install again the creative suite, but Illustrator doesn't run anyway.

    I have an ASUSTeK COMPUTER, System Manufacturer: ASUSTeK COMPUTER INC., NVIDIA GeForce GTX 1060, windows vers. 10

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