Unable to login Illustrator

[지은98A5]

I've logged out and re-installed.

I won't skip this screen.

PLEASE HELP ME

도와주세요ㅠ 이 흰 창에서 안넘어가요. ㅠㅠㅠㅠㅠ

{Renamed by MOD}

[Mylenium · Accepted solution]

Without any actual system info we can't really tel lyou much. the usual applies: Check youir graphics driver and update it, make sure your network connections and local access to fiels and folders isn't being blocked so the program can load all the panels and its configuration.

Mylenium

[italosan]

Hi, unfortunately we need more information to help you. What version of Adobe Illustrator are you using? What are the characteristics of your computer? Have you checked if there are any drivers available for your video card? Have you tried to reset the software preferences?

[Srishti Bali · Accepted solution]

Hi there,

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try following these steps one by one and let us know how it goes: 

• Rename CEP folder from following locations.  
  MAC: /Library/Application Support/Adobe  to CEP.old 
  Windows: C:\Program Files (x86)\Common Files\Adobe\CEP 
   
• If that doesn't help, rename extensions folder from  
  MAC: /Library/Application Support/Adobe/UXP to extensions.old 
  Windows: C:\Program Files\Common Files\Adobe\UXP 

• If that doesn't help either, uninstall the application using Cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reinstall from the Creative Cloud Desktop app (https://helpx.adobe.com/in/download-install/using/download-creative-cloud-apps.html). 

Let us know if this helps or if you have any further questions. 

Regards,

Srishti