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T
Toni5DB1
Participant
February 3, 2022
Answered

Unable to open Adobe Illustrator Artwork 26.0 files in Illustrator 2022

  • February 3, 2022
  • 2 replies
  • 3000 views

Since Illustrator updated to 2022, none of the files created in a previous version (2021) will open. The files all have a small grey "x" on them in file manager. I use a Windows OS, not Mac OS.

 

Have no problems saving files created in 2022 and have not experienced any other issues other than this one.

    Correct answer Toni5DB1
    Thank you for your reply. Tech support identified the problem remotely.
    (When I updated to AI 2022, the security program restricted access to files
    stored in the cloud.)

    2 replies

    O
    oncidium29375847gkl7
    Participant
    April 12, 2023

    Hi, Tony

     

    How did you manage to fix this issue?

     

    I am having the same issues right now.

     

    I look forward to hearing from you soon.

     

    Many thanks,


    Connie

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    April 19, 2023

    Hi @oncidium29375847gkl7,

     

    I'm sorry to hear that you're experiencing the same issue. We need to know more about the specific issue you're encountering to provide a tailored solution for the particular issue you may be facing. Would you mind providing more details about the issue, such as any error messages or location of the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)? Also, please confirm the exact version of OS & Illustrator. That way, we can better understand the problem and provide more specific guidance.

     

    Looking forward to hearing back from you.

     

    Best,

    Anshul Saini

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 19, 2022

    Hello @Toni5DB1,

     

    Sorry for the late response and the problem you are facing. I hope the problem is solved by now. If not please confirm where these files are saved (Internal/External/Network drive or a shared folder)?

     

    Generally, the X next to any file icon indicates that there is a problem with the file/shortcut. It seems the file might be on a network drive /service.

     

    Kindly update the discussion if further assistance is required. We'd be happy to help.

     

    Thanks,

    Anubhav

    T
    Toni5DB1AuthorCorrect answer
    Participant
    April 20, 2022
    Thank you for your reply. Tech support identified the problem remotely.
    (When I updated to AI 2022, the security program restricted access to files
    stored in the cloud.)
    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 20, 2022

    We are glad to hear that!

     

    Please feel free to reach out if you run into any issues or queries in the future. We'd be happy to help.

     

    Thanks,

    Anubhav

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