Unable to open Adobe Illustrator Artwork 26.0 files in Illustrator 2022

Community Beginner ,
Feb 03, 2022 Feb 03, 2022

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Since Illustrator updated to 2022, none of the files created in a previous version (2021) will open. The files all have a small grey "x" on them in file manager. I use a Windows OS, not Mac OS.

 

Have no problems saving files created in 2022 and have not experienced any other issues other than this one.

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Bug , Import and export , Type

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correct answers 1 Correct answer

Community Beginner , Apr 20, 2022 Apr 20, 2022
Thank you for your reply. Tech support identified the problem remotely. (When I updated to AI 2022, the security program restricted access to files stored in the cloud.)

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Adobe Employee ,
Apr 19, 2022 Apr 19, 2022

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Hello @Toni5DB1,

 

Sorry for the late response and the problem you are facing. I hope the problem is solved by now. If not please confirm where these files are saved (Internal/External/Network drive or a shared folder)?

 

Generally, the X next to any file icon indicates that there is a problem with the file/shortcut. It seems the file might be on a network drive /service.

 

Kindly update the discussion if further assistance is required. We'd be happy to help.

 

Thanks,

Anubhav

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Community Beginner ,
Apr 20, 2022 Apr 20, 2022

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Thank you for your reply. Tech support identified the problem remotely.
(When I updated to AI 2022, the security program restricted access to files
stored in the cloud.)

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Adobe Employee ,
Apr 20, 2022 Apr 20, 2022

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We are glad to hear that!

 

Please feel free to reach out if you run into any issues or queries in the future. We'd be happy to help.

 

Thanks,

Anubhav

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