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C
ClementNWRPC
Participant
August 4, 2020
Answered

Unable to open .aix file in Illustrator

  • August 4, 2020
  • 3 replies
  • 39208 views

I am attempting to open an .aix (Adobe Illustrator Exchange) file exported from ArcGIS Pro into Illustrator CC (24.2.3) Illustrator is telling me that it is an aunknown format and cannot be opened. I don't even see .aix as an available file format in the "open" window. I have the ArcGIS MAps extension for creative cloud extension installed and am signed in to the ArcGIS Online acccount that I administer.

 

Can anyone help me figure out how to use this?

    Correct answer Rain_01

    Hello, 

     

    ArcGIS Maps for Adobe extension was updated yesterday to support the latest Adobe version Illustrator v26 and Photoshop v23. I recommend that you try the latest. It works best when you install or update Adobe apps before installing the extension. If you continue to have issue please leave a note in the Maps for Adobe Esri community forum, this will be the quickest way to get a response from the extensions development team. Here are some links for your reference

    Extension latest version download & related release announcement.

    Esri's Maps for Adobe community for Questions and Ideas

    Thanks
    Madhura


    I just had this issue happen to me today and switched from my desktop to my laptop with the same issue. After trying all of the above recommendations without success I decided to change the "Mapping Profile" settings under the "ArcGIS Maps: Compilation" mode from "Default Profile (Recommended)" to "Legacy profile" and it worked!

    3 replies

    A
    AFreed
    Participant
    August 18, 2021

    Thanks to all who have offered up solutions! I followed the instructions to download the ArcGIS Maps extension, but when it started the install process, I got an error message that "ArcGIS Maps for Adobe Creative Cloud 3.0.0 requires Adobe Illustrator 2020 (v24.0) - 2021 (v25.2.3)...to be installed".

     

    I currently have Adobe Illustrator 2021 (24.4.1) - does that means that my Adobe software is too current to be compatible with the ESRI extension?

    K
    karmadz
    Participating Frequently
    August 19, 2021

    Hi @AFreed 

     

    Yes the current version of the plugin supports upto Illustrator version 25.2.3. See this post in the plugins user community forum. Please follow this post for updates. The team is actively working on resolving this for newer Illustrator versions. 

     

    Thanks 

    Madhura

    ArcGIS Maps for Adobe Creative Cloud.

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      July 24, 2024

      Even after switching to legacy it still gives me an unknown format error code...


      Hi @Mallory32954458qg71

       

      Thanks for reaching out. Is the issue specific to a particular file? If so, please share the file with us. You can upload it to Creative Cloud or a similar service and provide us with a download link.

       

      Additionally, we've recently released an update for Illustrator that includes multiple fixes. If you're not already on the latest version, we kindly request that you install it and share your observations with us. Details can be found here.

       

      We appreciate your cooperation in resolving this issue.

       

      Regards,

      Srishti

      gheorgheh39149782
      gheorgheh39149782
      Participant
      October 21, 2020

      I was not able to see the format Adobe Illustrator 2019 and 2021.aix. I have reinstalled the version of this software for 2020 and now it works.

      gheorgheh39149782
      gheorgheh39149782
      Participant
      February 26, 2021

      Hi. In my case, it was compulsory to uninstall all new versions and to install the 2019 version. Probably, now it works even with the new versions.

      Ashutosh_Mishra
      Ashutosh_Mishra
      Inspiring
      August 6, 2020

      Hi there,

       

      Sorry to hear about your experience. I'd request to follow suggestions given on Adobe community discussion and let us know if they help.

       

      Regards,

      Ashutosh

      C
      ClementNWRPCAuthor
      Participant
      August 6, 2020

      Those steps in the link you gave are exactly what I did, Until I get to step 4 .aix doesn't show up as a valid file type, in the file > open window. 

        madisonh81101424
        madisonh81101424
        Participant
        September 9, 2020

        Did you ever get an answer to this? I'm having the same problem.  I've downloaded the ArcGis to Adobe software, I updated both apps to 2020, I logged into ArcGis in illustrator, and yet it still says unknown and doesn't show .aix as a compatible file type.  Spent the last hour trying to make this work thinking it would save me time and now I feel like I've just wasted an hour and should've done old fashioned PDFs.

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