Skip to main content
G
GP4
Participant
April 15, 2020
Answered

Unable to open documents on Adobe Illustrator

  • April 15, 2020
  • 3 replies
  • 5108 views

When I open a document (it can be a picture from google to a pdf from my Ibook cloud) in Adobe Illustrator is asking me permission and it show a small box stating "This document is password-protected" below Password:(space) so I input my adobe pwd of course, and when I do it states:"Pleae verify your password and enter it again. You may need to enter a Permissions pwd for the permission you set. Does anybody what's going on and how I can fix this issue? Thank you guys!

This topic has been closed for replies.
Correct answer Disposition_Dev

When you save certain file types, (namely, PDF) you have the option to password protect the file. Whoever saved this file added a password and you'll need to get that password (or another un-protected version) before you can open it.

3 replies

Admakr
Admakr
Participating Frequently
April 9, 2022

I'm trying to change an image in an Illustrator document (NOT PDF) I get the message "This document is password protected" when trying to relink an existing image to another image.  I never password protected - didn't even know that was possible in an illustrator document - Any thoughts? I need to make changes and cannot until I figure this out.

Thanks, very much for your wisdom!

    Admakr
    Admakr
    Participating Frequently
    April 9, 2022

    Strange. I closed everything and did a cold restart and now it works like normal.

    Oh well.

     

    Sorry for the false alert.

    Disposition_Dev
    Disposition_DevCorrect answer
    Legend
    April 16, 2020

    When you save certain file types, (namely, PDF) you have the option to password protect the file. Whoever saved this file added a password and you'll need to get that password (or another un-protected version) before you can open it.

      G
      GP4Author
      Participant
      April 17, 2020

      Great! Thanks!

      T
      Test Screen Name
      Legend
      April 16, 2020

      It’s not asking for you Adobe password. It’s asking for the password set to protect this file from editing. Get it from the document’s maker. May not be available. You certainly won’t get it for iBooks. 

        G
        GP4Author
        Participant
        April 17, 2020

        Thank you!

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices