Unable to open file in AI, getting error "could not read because plug-in could not understand"
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Hi and happy new year, I have installed Illustrator and was working on a file last week. I am trying to open the same file and I receive the attached message. I have restarted my Mac and reinstalled AI, I have also asked colleagues to save the file in a previous AI version and nothing seems to work. Any suggestions?
{Renamed By MOD}
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Hi
Take a look at this thread to see if it helps
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Try to move the file to a different folder on your desktop and see if you can reopen it.
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thank you. I have tried that, not working 😞
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Hi Anastasia,
Sorry to hear about the trouble you are facing with Illustrator. Could you please refer to the similar discussion below and try the steps shared in the discussion:
https://community.adobe.com/t5/illustrator/help-cannot-open-files/td-p/10289077
If it doesn't help, I would request if you can share a few more details like:
- The exact version of Illustrator and macOS.
- Where is the file saved, locally or on any network or shared drive?
- Is this happening with a specific file?
Regards
Rishabh
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