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Participant
January 18, 2022
Question

Unable to open MacBook illustrator, and failed to uninstall

  • January 18, 2022
  • 2 replies
  • 123 views

First I couldn't move the object, and my friends said maybe it's locked. I can't find where it locked so I closed the file without saving.

 

Next thing is failed to open AI again, it just pop up a small window that is about picking the color, no matther how I quit the program it's the only thing shows up, without further choices.

 

The last option I had was to uninstall and try to install again, but still failed as it says there's conflict and I need to save file before continue.

 

I just upgraded my Macbook to Big Sur in order to install AI. Is there anything I can do?

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2 replies

Met1
Legend
January 19, 2022
Monika Gause
Community Expert
Community Expert
January 18, 2022

Please tell us your system.

And please tell us exactly what the error messages tell you.