Unable to open MacBook illustrator, and failed to uninstall

New Here ,
Jan 18, 2022 Jan 18, 2022

Copy link to clipboard

Copied

First I couldn't move the object, and my friends said maybe it's locked. I can't find where it locked so I closed the file without saving.

 

Next thing is failed to open AI again, it just pop up a small window that is about picking the color, no matther how I quit the program it's the only thing shows up, without further choices.

 

The last option I had was to uninstall and try to install again, but still failed as it says there's conflict and I need to save file before continue.

 

I just upgraded my Macbook to Big Sur in order to install AI. Is there anything I can do?

TOPICS
Bug

Views

34

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 18, 2022 Jan 18, 2022

Copy link to clipboard

Copied

Please tell us your system.

And please tell us exactly what the error messages tell you.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Jan 19, 2022 Jan 19, 2022

Copy link to clipboard

Copied

LATEST

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines