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Unable to paste text/colors/vector as formatted in Illustrator 2020

Community Beginner ,
Jun 30, 2021 Jun 30, 2021

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If I try to cut and paste live type within a document in Illustrator, it does not keep the information such as the font size and the font name, or the position if I am pasting in place. If I try to cut and paste live type with a vector object selected, the vector object disappears and the text is pasted as a generic font. When I cut and paste between one document and another, spot colors turn to 4/c. Layer names disappear even though Paste Remembers Layers is checked. 
I have deleted illustrator 2 times and reloaded. Each time I restarted after uploading The second time I chose to delete all preferences. 
Any ideas as to what is going on?


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correct answers 1 Correct answer

Adobe Employee , Aug 03, 2021 Aug 03, 2021

Hi all,

 

We have recently released an update for Illustrator 2021 (v 25.4.1), which contains some stability fixes. If you are not already on v25.4.1, then we recommend you to update to the latest version and share your observation with us.

 

Regards,

Anshul Saini

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Community Expert ,
Jun 30, 2021 Jun 30, 2021

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Do you have any extensions installed in your system that meddle with the clipboard? "Enhance" it?

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Community Beginner ,
Jun 30, 2021 Jun 30, 2021

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no

 

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Community Expert ,
Jul 01, 2021 Jul 01, 2021

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Please reboot the computer and reset the preferences. Resetting the preferences will of course delete all your settings. You can try and rename the preferences folder (because then you can return to it in case it doesn't help)

 

I'm still quite certain that something else is meddling with  your clipboard.

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Community Beginner ,
Jul 01, 2021 Jul 01, 2021

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I did delete the preferences when I reinstalled Illustrator. I also rebooted after reinstalling them and still had this issue.

 

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Community Expert ,
Jul 01, 2021 Jul 01, 2021

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There are several applications that have settings which mess with the clipboard.

This might even be antivirus.

 

I have just checked what doesn't work for you: fonts, a rectangle and spot color on Mac OS 10.14.6 and Illustrator 25.3.1

There is no problem.

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Guide ,
Jul 01, 2021 Jul 01, 2021

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Have you tried this in two brand new documents as a test?

Make a new doc, type something, change attributes to match font from before, copy, create new doc, paste.

If it works, one or maybe both of your original doc(s) has a/some corruption, probably a font frame.

If it doesn't work, there's something wrong with the font (what is it btw?).

The disappering vector object is weird unless attributes have the same name as the doc you're pasting in to, or as above, your original doc(s) are corrupted.

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Community Beginner ,
Jul 01, 2021 Jul 01, 2021

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I have been so busy for the last week, I couldn't get the time to get this fixed. I have been working with many documents with the same result. Yesterday I created a new document with a simple box and formatted text with color, a new font and larger size. When I cut and pasted both in the same document. the box disappeared and the text turned to the default font and size. I've been working working with Illustrator for over 20 years and have never seen anything like this. Our tech department is looking to update to Big Sur. If that doesn't work he'll reimage the computer.

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Guide ,
Jul 01, 2021 Jul 01, 2021

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I assume all your other apps - especially ID and PS - are running okay, it's just Illy that's wonky, right?

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Community Beginner ,
Jul 01, 2021 Jul 01, 2021

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Yes Indesign and Photoshop seem fine., I do have 2019 Illustrator which is still fine.

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Guide ,
Jul 01, 2021 Jul 01, 2021

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okay, so that's even weirder!

You're not using any perpheries like a drawing tablet, trackball, pen etc etc?

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Guide ,
Jul 01, 2021 Jul 01, 2021

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or plug-ins? any third party soft? any macro/quickeys apps?

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New Here ,
Jul 01, 2021 Jul 01, 2021

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I'm having the same issue. Tried uninstalling and reinstalling. I haven't installed any extensions that I am aware of. How would I even look to find it?

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Community Expert ,
Jul 01, 2021 Jul 01, 2021

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You have to search your system settings for settings concerning the clipboard.

Nobody knows which extensions are even concerned. Some are known, some pop up as surprises.

 

Do you have antivirus? Check it for settings concerning the clipboard. Some antivirus packages check everything before pasting it, which might ruin it.

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New Here ,
Jul 01, 2021 Jul 01, 2021

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I'm on a Macbook Pro running Catalina 10.15.7 and honestly not sure if there is an antivirus. I was able to copy/paste a shape separately from the text but the text still pasted unformatted. 

 

This issue has only been going on for the last week, maybe two.

 

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Community Expert ,
Jul 01, 2021 Jul 01, 2021

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Since 2 different people have this problem, I would suggest to report it here:

https://illustrator.uservoice.com

 

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Adobe Employee ,
Jul 06, 2021 Jul 06, 2021

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Hi all,

We are sorry to hear about your experiences. In addition to the question asked above, I would request you all to share a few more details like:

  • Exact OS and version of Illustrator? (We recommend using the latest version of Illustrator and OS)
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

Moreover, for troubleshooting, I would suggest you all to follow the Instruction given in this article (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) step by step and see how it goes.

We are looking forward to hearing from you all.

 

Thanks & Regards,
Anshul Saini

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New Here ,
Jul 06, 2021 Jul 06, 2021

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I am running Illustrator 25.3.1 (latest version), MacOS Big Sur

I have a text box with placeholder text in 2 different font sizes (text 1 15pt, text 2 13pt)

I am copying text from an external document then highlighting the type before pasting.

When I paste into 'text 1' the formatting is correct at 15pt.

When I paste into 'text 2', the formatting changes from 13pt to 15pt.

 

Prior, it would always retain the formatting of the selected text when pasting.

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New Here ,
Jul 11, 2021 Jul 11, 2021

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I'm on a Macbook Pro running Catalina (10.15.7)

Illustrator CC so running current version.

I am unable to copy and paste ANY art from one document to another and no text is formatting like it should when copying and pasting.

 

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Community Expert ,
Jul 12, 2021 Jul 12, 2021

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Something else is interfering with your clipboard. Do you have software running in your system that "enhances" the clipboard? Or an antivirus that "checks" it?

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Community Beginner ,
Jul 12, 2021 Jul 12, 2021

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No.
I work externally with my computer at home. I brought my computer to work to have tech to reimage it. He reinstalled all the software. It is still doing it.





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Community Expert ,
Jul 12, 2021 Jul 12, 2021

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It's likely that tech installed some antivirus or tried to be helpful and activated some clipboard thingy.

Can you ask them? They should know what they installed and/or turned on.

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New Here ,
Jul 06, 2021 Jul 06, 2021

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I'm having this exact same issue since the update. Definitely messes with workflows and is less efficient for our operations.

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New Here ,
Jun 15, 2021 Jun 15, 2021

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While working in illustrator, if I copy a text box and try pasting it (even in the same .ai file), the pasted text does not retain any formatting of the copied text-box (font/size/nothing). Even 'Paste In Place' is not working when it comes to text. Please help!

Earlier 'Paste in Place' was not working for any other object as well, so I had to turn off 'Copy SVG Code' in the preferences, but it did not work for text. I'm using Adobe Illustrator 2021 v25.3 on Mac Big Sur.

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Community Expert ,
Jun 17, 2021 Jun 17, 2021

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Hi shrineh,

have you tried to reset your Adobe Illustrator preferences?

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