Skip to main content
G
graphicd22604340
Inspiring
November 14, 2019
Answered

Unable to preview the Illustrator files in Preview pane Illustrator 2020 on Windows

  • November 14, 2019
  • 2 replies
  • 17110 views

Why is this feature suddenly gone? Extremely regretful about downloading this update, for multiple reasons. But since I've made too many files already on 2020, I can't revert back. 

 

{Renamed By MOD}

    This topic has been closed for replies.
    Correct answer LNav74

    I was able to fix this issue. I had to uninstall illustrator from creative cloud desktop app, then run the Adobe creative cloud cleaner tool for all apps. Restart the computer, and re-download illustrator 23.1, not illustrator 2020. Then open the file explorer, and turn the preview pane off then back on.  Now I can preview all my illustrator files in the preview pane in Windows 10. Hope that helps.


    Hello, 

    I finally uninstalled 2020 and 2019 and re-installed 2020 and it worked. 

    I think the problem might be due to the fact I didn't uninstall 2019 before installing 2020. 

    Thanks for the help.

    2 replies

    C
    cherylunger
    Participant
    July 29, 2020

    I also uninstalled 2020 and reinstalled and that fixed the problem.  Thanks.

     

    S
    SYRUS_KG
    Participant
    April 27, 2023

    Hi,

    I am still not able to see the thumbnail preview of illustartor files, I can see the files in preview pane.

    Can someone help.

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    November 20, 2019

    Hi there,

     

    Sorry to hear about the trouble you are facing with Illustrator. I would request if you can share a few more details like:

     

    1. Are you able to preview any other files?
    2. Where are the files saved (Network Drive/ System Hard Drive/ Shared Folder on System /External Hard Drive)?
    3. Please also try turning off and on the preview pane.

     

    Regards

    Rishabh

    G
    graphicd22604340Author
    Inspiring
    November 20, 2019

    1. Yes, other files are able to be previewed. Colleagues of mine who have not updated to 2020 are still able to preview AI files like I used to be.

    2. They are saved on our company's internal network 

    3. That didn't fix it

     

    Thanks Rishabh! 

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    November 20, 2019

    Thanks for sharing additional information. I have passed the details to the Product team and will get back to you as soon as I get a revert. We will really appreciate your patience.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices