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Unable to Save As or Export from Illustrator 2024 v28.5 on macOS Sonoma 14.4.1

Community Beginner ,
May 03, 2024 May 03, 2024

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I open a new document, start to create and when I do a Save As, I get the spinning beach ball for about a minute. I try to Export and get the same issue.

 

I simply try to close and get the dialog box to save as Untitled-1 and I get the same issue.

 

I have restarted my computer multiple times and have the latest updates to my OS and Illustrator.

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Bug , Performance

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Adobe
Community Expert ,
May 03, 2024 May 03, 2024

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Does Illustrator have full disk access?

Where do you try to save?

Do you have a printer connected, set up as default printer and turned on?

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Community Beginner ,
May 03, 2024 May 03, 2024

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I am not seeing the app in Full Disk Access. I do see Adobe Update Helper has access. I am unable to add any apps. Clicking the + does nothing but prompt me for my password.

 

I do have a default printer connected and turned on.

 

This was not an issue yesterday.

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Community Beginner ,
May 03, 2024 May 03, 2024

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It is working now.

 

I guess the solution was to move on to something else for a couple hours, then come back and try again.

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Community Expert ,
May 07, 2024 May 07, 2024

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Glad you could get it to work.

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