Skip to main content
Inspiring
January 16, 2023
Answered

unable to save empty document

  • January 16, 2023
  • 3 replies
  • 6988 views

trying to export a document as a PNG and getting this error... as you can see the document is not empty, at least not my definition of empty. but illustrator seems to think it is... any ideas?

 

 

Correct answer Rosie367

think I finally found out what's causing the problem -

a hidden clipping mask with no other visible objects above the mask (incl. clipped objects)

3 replies

Rosie367Correct answer
Participant
December 5, 2024

think I finally found out what's causing the problem -

a hidden clipping mask with no other visible objects above the mask (incl. clipped objects)

djmattyzAuthor
Inspiring
January 16, 2023

never mind... i got it.  

i had to check the box  "use art boards"     🙂

Ares Hovhannesyan
Community Expert
Community Expert
January 16, 2023

Greate to hear:)

Ares Hovhannesyan
Community Expert
Community Expert
January 16, 2023

There are several method for exporting. Which one you try? Do other methods works fine?

djmattyzAuthor
Inspiring
January 16, 2023

yes the document saved as an ai. but didnt export