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G
Gio Osoria
Participant
December 4, 2019
Answered

Unable to save file in Illustrator on an external hard drive.

  • December 4, 2019
  • 2 replies
  • 5013 views

 Hi everyone, few days ago I found my Illustrator have a problem with the saving options, when I want to save in an external hard drive.

Am I the only one with this problem?

Anyone knows how to solve this problem?

 

    This topic has been closed for replies.
    Correct answer Shelleebell64

    I FIXED IT MYSELF. I just updated to macOS Monterey 12.3.1 today, April 12, 2022. After the update, I was unable to save my AI files to my external HD without receiving a message that "the file was open in another application and could not be saved" or that I did not have priveleges to save the file as it was "read only."

     

    Quit out of your programs.

    Go to System Preferences

    Click Security & Privacy

    Click the Privacy tab

    Click the lock to make changes and enter your password if this is protected

    On the left, scroll down to Full Disk Access

    On the right, make sure that AI, Photoshop, Indesign, and any other promgrams you use are CHECKED

    Click the lock to keep changes from being made

    Restart your programs.

     

    I tested this numerous times and it seems to be resolved. Nothing as effective as an angry graphic designer with no IT dept.

    2 replies

    Shelleebell64
    Shelleebell64Correct answer
    Participant
    April 13, 2022

    I FIXED IT MYSELF. I just updated to macOS Monterey 12.3.1 today, April 12, 2022. After the update, I was unable to save my AI files to my external HD without receiving a message that "the file was open in another application and could not be saved" or that I did not have priveleges to save the file as it was "read only."

     

    Quit out of your programs.

    Go to System Preferences

    Click Security & Privacy

    Click the Privacy tab

    Click the lock to make changes and enter your password if this is protected

    On the left, scroll down to Full Disk Access

    On the right, make sure that AI, Photoshop, Indesign, and any other promgrams you use are CHECKED

    Click the lock to keep changes from being made

    Restart your programs.

     

    I tested this numerous times and it seems to be resolved. Nothing as effective as an angry graphic designer with no IT dept.

      Scotty Art®
      Scotty Art®
      Participant
      April 17, 2022

      OMG THANK YOU! I have been on the search for this sudden issue for the last 24 hours with no resolve. Seems to be working so far!

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      December 4, 2019

      Hi there,

       

      Sorry to hear about the trouble you are facing with Illustrator while saving the files. I would request if you can share a few more details like:

       

      1. The version of Illustrator and the Operating System.
      2. Are you able to save the files locally?
      3. Is the issue related to a specific document? Please try saving any other file on the external hard drive.

       

      All this information would help us understand the issue better and work accordingly. Looking forward to your response.

       

      Regards

      Rishabh

        G
        Gio OsoriaAuthor
        Participant
        December 4, 2019

        Hi there,

        I have the new version 2020 of Illustrator and the Operating System is macOS Catalina.
        About the second question, yes I can save the files in my desktop, so when I save the file in the desktop I just move the file to de external Hard Drive.
        This issues are related to every file that I want to save on the external HD.


        Regards

        Giovanni Osoria
        Graphic Design Manager
        {Personal Information removed by MOD}

        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        December 5, 2019

        Thanks for providing additional information, Giovanni. Could you please check if the Illustrator is on v24.0.1? Also when you get this error, could you please click on more information and if possible please take a screenshot and share it with us.

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