Unable to save file in Illustrator on an external hard drive.

New Here ,
Dec 04, 2019 Dec 04, 2019

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 Hi everyone, few days ago I found my Illustrator have a problem with the saving options, when I want to save in an external hard drive.Captura de Pantalla 2019-12-04 a la(s) 10.48.20.png

Am I the only one with this problem?

Anyone knows how to solve this problem?

 

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correct answers 2 Correct answers

Adobe Community Professional , Mar 08, 2022 Mar 08, 2022
Try to turn OFF Preferences > File Handling > Save in Background.

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Community Beginner , Apr 13, 2022 Apr 13, 2022
I FIXED IT MYSELF. I just updated to macOS Monterey 12.3.1 today, April 12, 2022. After the update, I was unable to save my AI files to my external HD without receiving a message that "the file was open in another application and could not be saved" or that I did not have priveleges to save the file as it was "read only." Quit out of your programs.Go to System PreferencesClick Security & PrivacyClick the Privacy tabClick the lock to make changes and enter your password if this is protectedOn the...

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Adobe Employee ,
Dec 04, 2019 Dec 04, 2019

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Hi there,

 

Sorry to hear about the trouble you are facing with Illustrator while saving the files. I would request if you can share a few more details like:

 

  1. The version of Illustrator and the Operating System.
  2. Are you able to save the files locally?
  3. Is the issue related to a specific document? Please try saving any other file on the external hard drive.

 

All this information would help us understand the issue better and work accordingly. Looking forward to your response.

 

Regards

Rishabh

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New Here ,
Dec 04, 2019 Dec 04, 2019

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Hi there,

I have the new version 2020 of Illustrator and the Operating System is macOS Catalina.
About the second question, yes I can save the files in my desktop, so when I save the file in the desktop I just move the file to de external Hard Drive.
This issues are related to every file that I want to save on the external HD.


Regards

Giovanni Osoria
Graphic Design Manager
{Personal Information removed by MOD}

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Adobe Employee ,
Dec 05, 2019 Dec 05, 2019

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Thanks for providing additional information, Giovanni. Could you please check if the Illustrator is on v24.0.1? Also when you get this error, could you please click on more information and if possible please take a screenshot and share it with us.

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New Here ,
Feb 02, 2022 Feb 02, 2022

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Hi, I'm having the same problem. 
how can i fix it? i can save the file in my desktop but i can't save it on my external drive 

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Community Beginner ,
Mar 08, 2022 Mar 08, 2022

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having same problem as everyone else! can't save AI file on external device but I can save it on my desktop. HELP!

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Adobe Community Professional ,
Mar 08, 2022 Mar 08, 2022

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Try to turn OFF Preferences > File Handling > Save in Background.

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Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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I FIXED IT MYSELF. I just updated to macOS Monterey 12.3.1 today, April 12, 2022. After the update, I was unable to save my AI files to my external HD without receiving a message that "the file was open in another application and could not be saved" or that I did not have priveleges to save the file as it was "read only."

 

Quit out of your programs.

Go to System Preferences

Click Security & Privacy

Click the Privacy tab

Click the lock to make changes and enter your password if this is protected

On the left, scroll down to Full Disk Access

On the right, make sure that AI, Photoshop, Indesign, and any other promgrams you use are CHECKED

Click the lock to keep changes from being made

Restart your programs.

 

I tested this numerous times and it seems to be resolved. Nothing as effective as an angry graphic designer with no IT dept.

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New Here ,
Apr 17, 2022 Apr 17, 2022

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OMG THANK YOU! I have been on the search for this sudden issue for the last 24 hours with no resolve. Seems to be working so far!

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New Here ,
Apr 17, 2022 Apr 17, 2022

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This worked great. Thanks!

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New Here ,
Apr 22, 2022 Apr 22, 2022

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From one angry graphic designer to another, thank you, thank you, thank you.

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New Here ,
Apr 22, 2022 Apr 22, 2022

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Been trying to sort this for over an hour thank youuuu!

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New Here ,
Apr 25, 2022 Apr 25, 2022

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Thank you so much! This was happening for InDesign and Illustrator files for me and I was worried the disk was corrupt. Sooooo glad to have it fixed.

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New Here ,
Apr 28, 2022 Apr 28, 2022

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Exactly fixed the problem. Thank you sooo much!!!! XD

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