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misty rozek39088706
misty rozek39088706
Participant
April 16, 2020
Answered

Unable to Save or Export files from Illustrator 2022 (26.0) on macOS Monterey

  • April 16, 2020
  • 27 replies
  • 74262 views
My Info:
MacBook Pro
macOS Monterey v 12.01 (New Update just yesterday)
2022 Adobe Illustrator 26.0.0 (New Update just yesterday)
 
 
Critical Issues I am experiencing:
-New Files created, will not save, save as, or export to my computer desktop or any location on my computer. It will as to the cloud but I do not what I need it saved on the cloud, I need it on my computer. File Type Ai or PDF
-Old Files can be changed and saved in place. BUT will NOT, save the same file in a new location, "save as" a new version name (i.e. "filename" version 2 .ai) , save as a PDF or export art to any form of raster files.
-Closing files without saving, prompts me to save files before closing and when I do click save, it will NOT save and will not close the file. No response from Illustrator
-Does not prompt me to choose a saving location on my computer.
-No error messages or pop-ups are given
-No Crashing occurs, nothing happens
-Files are art files, no text
 
Things I have done to try and fix the issue myself:

-Restart Computer
-Creative Cloud logged in
-Launched Illustrator from the Creative Cloud.
-Launched Illustrator by clicking twice on the old file (can't do this with new files because I can't create and save any new files onto my computer.)
-Open old files through the cloud
-Created new files in every way IMAGABLE.

-Save it to the Adobe cloud and shut down. Restart open the file, try and save it to the computer, it will not save.
-Force-quitting does not appear to generate a saved-data file
-Granted adobe / Illustrator full disk access
-Disabled "Optimize File open and save time on slow networks" in preferences
-Disabled "Save in background" in the Preferences
-Reset preferences removing all the custom settings
-Uninstalled and reinstalled Illustrator with perfrances deleted

You don't need to be told what a nightmare this is when you make your living using Adobe.
Please advise ASAP or I will be forced to remove the update (somehow, I HAVE TO WORK!!) or
My last-ditch effort to fix this myself is to remove the new macOS Monterey v 12.01
 
Please advise ASAP. 
    Correct answer Anshul_Saini

    Hi All,

     

    We are sorry to hear about your experiences. It seems Apple has fixed this issue. Please update to macOS Monterey v12.1 that Apple released around mid-December. Let us know if you are still facing this issue after updating. We'll be happy to look into it.

     

    Thanks & Regards,
    Anshul Saini

    27 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity ManagerCorrect answer
    Community Manager
    January 22, 2022

    Hi All,

     

    We are sorry to hear about your experiences. It seems Apple has fixed this issue. Please update to macOS Monterey v12.1 that Apple released around mid-December. Let us know if you are still facing this issue after updating. We'll be happy to look into it.

     

    Thanks & Regards,
    Anshul Saini

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      January 18, 2022

      Hi @Rob Gualda,

       

      Sorry to hear about your experience. This issue has been resolved with macOS Monterey v12.1 that Apple released around mid-December. Please let us know if you are still facing this issue after updating to macOS v12.1. We'll be happy to look into it.

       

      Regards,

      Anshul Saini

      T
      Timur22598973l42a
      Participant
      January 11, 2022

      Hi, I want to safe my work on the computer. But there is no safing screen... I don´t know why...

      Has anybody else this problem? It´s only illustrator.

       

      Thanks for your answers

      T
      Timur22598973l42a
      Participant
      January 11, 2022

      I can only safe in the cloud. There is enough space on my mac

      N
      Nishwick8958765
      Participant
      December 10, 2021

      A freind of mine suggested I removed all plugged in USD/Lightning cable.

      What the hell, it works. 

      So the issue is Monterey. Thanks Apple IOS software developers ;-(

       

      dGMWI
      dGMWI
      Participant
      January 4, 2022

      Unplugged my second monitor and it works. Seems like a problem with Photoshop 2022 interacting with Monterey. Please fix this...please fix this...please?????

       

      trishket
      trishket
      Participant
      March 16, 2022

      This did not work for me. I unplugged my second and third monitors and still have the problem.

       

      N
      Nishwick8958765
      Participant
      December 10, 2021

      Hello. I don't know if you have finxed this.

      My other machine is a 2021 iMac, running Big Sur. And on that Illustrator works fine!

       

      Cheers

      Nish

      davismcelwee
      davismcelwee
      Participating Frequently
      December 3, 2021

      There is an Ai 2022 PreRelease available in Creative Cloud that seems to have solved the issue.  Go to the CC app and scroll down on the left find Pre Release.  You willl be able to use this app and keep the Ai 22 in your system.  You WILL need to copy your prefs and setting over manually

      S
      Soapmuseum
      Participating Frequently
      December 3, 2021

      Same problem here.  cannot save anything.  Illustrator is effectively dead in the water.  HELP !

       

      Mac Os 12.01, MacBook Pro w/ M1 Pro Chip

      Illustrator 26.0.1

       

      davismcelwee
      davismcelwee
      Participating Frequently
      December 3, 2021

      There is an Ai 2022 PreRelease available in Creative Cloud that seems to have solved the issue.  Go to the CC app and scroll down on the left find Pre Release.  You willl be able to use this app and keep the Ai 22 in your system.  You WILL need to copy your prefs and setting over manually.

      K
      kierstinp80399737
      Participant
      December 2, 2021

      Is there a solution for this yet? This is crazy! I tried the suggestion to set default display as laptop and that made another window appear, but it was blank and just froze me out of being able to do anything. 

      I'm also having the same issue with Chrome if I set it to ask where to download, so I know this is a Mac OS issue, but I can turn off that setting in Chrome. I don't think there's any way to temporarily fix the Adobe issue. 

      gustavoyanco
      gustavoyanco
      Participant
      December 2, 2021

      I tried changing the name of two folders in Appplication Support as some people wrote, but had no success. The problem only gets away using the macbook display as primary, and resetting Illustrator prefs at launch (cmd+opt+shift). Not the best solution, but I can work almost flawlessly.

      T
      Theodoropulos
      Participant
      November 30, 2021

      Has anyone figured out a fix to this issue?

       

      Saving to COMPUTER is not working. Sometimes a SAVE WINDOW will appear, but it is blank. Selecting SAVE TO COMPUTER button does nothing. Only SAVE TO CLOUD (hmmm?).

       

      I've tried the SAVE SETTINGS trick.

      I've Uninstalled and reinstalled 2020 & 2022 versions.

      I've Uninstalled and reinstalled ALL Adobe apps.

       

      I'm starting to think this is Abobe's way of making us use their (slow#$%) cloud?

       

      $50 a month and no fix for months? I think I've read all threads (going back to 2019!!!!) and still nothing works. IF it is Apple's fault, thats something YOU BOTH need to work out. Not the user.

       

      MAC OS Monterey

      OS 12.0.1 (was doing this even before I udpated)

       

      Seriously. Whats up?

       

      Does ANYONE have a fix?

       

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      November 30, 2021

      Do you have a second monitor attached?

      J
      jack_cf
      Participant
      November 30, 2021

      I fixed my issue by playing around with which display I was using. E.g. turn off my secondary display and go through the saving process on primary. It seems to sort it after some experimenting and doesn't seem to occur again. I'm not experiencing the issue anymore after doing this for multiple adobe apps.

      D
      default9n58dt9x4ugu
      Participant
      November 30, 2021

      One poster suggested that you go to display settings and set your laptop as the primary display. This worked for me. Its a little inconvenient, but manageable. 

      J
      joelhurst
      Participant
      December 16, 2021

      It makes absolutely no sense for this to work, but it actually did. I don't understand how the display settings would make me unable to save to my hard disk. Insane.

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