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Since I updated to Illustrator 2020 (v 24.0), I keep getting errors when trying to save my files. Almost every time I try to save, I receive the error "Illustrator is unable to save this document due to some unexpected errors". Once I hit "OK" and try to save again it's fine. Occassionally I get the pop-up that the file has been modified outside of Illustrator, which is hasn't been, but then I can save. Is this just an error due to the update? Will there be a fix?
{Renamed by MOD}
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When you updated to 2020 did you use the option which pops up to import previous settings and preferences? If so try trashing your Illustrator preferences and see if a totally clean version of Illustrator works better.
To delete preferences:
The User Library folder in which Illustratorās preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (itās the folder with an icon that looks like a houseāit may have the userās name rather than āHomeā) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. āLibraryā will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called āAdobe Illustrator <Version #> Settingsā (earlier versions of Illustrator might just say āAdobe Illustratorā) and the file called ācom.adobe.Illustrator.plistā and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.
For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesnāt you may have to manually delete them.
To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select āShow hidden files and foldersā or āShow hidden files, folders or drive optionsā in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.
The advantage of manually deleting preference files is that after youāve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized āmintā preference files (make sure that you quit the program before copying themāthat finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
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thank so much guy
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Hi there,
Sorry to hear about your experience.
This issue is caused due to one of the PDF preset using custom Flattener preset. Users who run into this issue can try the following and update us in the comment.
If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
If you use custom Adobe PDF presets then follow below steps
This issue is fixed in beta build and details are availabe here:
https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-e...
Hope it helps.
Regards,
Ashutosh
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It does appear that this was never fully fixed. Latest build, I trashed distiller presets, and I still can only save as if I unclick the PDF box.
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+1 multiple users reporting same issue.
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Hey @Ashutosh_Mishra
I'm wondering if this could be caused by users turning off the "Append Converted" and saving AI files back to a legacy version? We're going to see if turning the feature back on and forcing users to save up to current AI format resolves.
Thanks
Kevin
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Hello,
I'm having the same issue. I've been looking at so many forms on here and tried so many solutions and I'm still getting the error. I've started a ticket for this if you are still experiencing issues.