Skip to main content
T
Tom Pold
Participant
October 13, 2024
Answered

Unable to see recent files on the Illustrator home screen

  • October 13, 2024
  • 3 replies
  • 3032 views

Hello everyone.

With the latest update, thumbnails of my recent files are no longer visible on the opening home screen/opening screen of Illustrator. The My Files/Open Recent Files list shows the 30 most recent files  - nothing has changed here and it works.

 

Resetting illustrator settings doesn't help. Turning the GPU on/off does not help. Deleting older version settings/resetting current ones doesn't help either.

 

All methods indicated on this forum since 2019 do not work 😕😕

 

Some program bug - nothing can be done about it. 

Has this happened to anyone else?

 

macOS 15.0.1 Sequoia

Illustrator 29.0


Thx Tom

Correct answer Anubhav M

Hello everyone,

We have an update from the product team! A backend fix has been applied. Please restart Illustrator to see if the issue is resolved.

If it persists, follow these steps:
1. Close all Adobe apps, including the Creative Cloud desktop app.
2. Navigate to the following folder location:
Mac: ~/Library/Caches/Adobe/CCX Welcome folder
Windows: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\

3. Locate the folder named CCX Welcome and rename it to CCX Welcome.old.
4. Relaunch the Creative Cloud desktop app, then reopen Illustrator.

Let us know if this resolves the issue!

Anubhav

3 replies

Serik64
Serik64
Participant
October 14, 2024

Same on Win10 😞

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
October 15, 2024

Hello everyone,

We have an update from the product team! A backend fix has been applied. Please restart Illustrator to see if the issue is resolved.

If it persists, follow these steps:
1. Close all Adobe apps, including the Creative Cloud desktop app.
2. Navigate to the following folder location:
Mac: ~/Library/Caches/Adobe/CCX Welcome folder
Windows: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\

3. Locate the folder named CCX Welcome and rename it to CCX Welcome.old.
4. Relaunch the Creative Cloud desktop app, then reopen Illustrator.

Let us know if this resolves the issue!

Anubhav

    Serik64
    Serik64
    Participant
    October 15, 2024

    Everything works on Windows. Thank you.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    October 13, 2024

    The Home screen shows the last files that have been edited with a particular version.

    I have a couple different versions installed and also a couple different languages. The only thing that is indeed the same, is the "Your files" section with the recent AIC files. The Home screen is different. Even when I just switch the language.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    October 14, 2024

    Hello @Tom Pold,

    I am sorry to hear about your experience. Our team is currently investigating this problem. In the meantime, would you mind going to the File menu > Open Recent Files as a workaround to check if it helps?

    Also, kindly upvote the UserVoice for this request (https://adobe.ly/404lr8D) and add your comments there. Doing this will help us prioritize this request, and you will be notified of any updates.

    Feel free to reach out if you have more questions or need assistance. We'd be happy to help.


    Anubhav

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    October 13, 2024

    That looks like a new version. Nobody here (with exceptions like you) has the 2025 version.

    You may want to mention it here: https://illustrator.uservoice.com/

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices