Unable to see recent files in home screen on Illustrator

[CBecker]

With the latest update, my recent files thumbnails are not visible on the opening home sreen / opening screen of the Illustrator application. My Files / Open Recent Files list does show the recent 20 files. Is there a new setting somewhere?

Thanks, Chris

{Renamed By MOD}

[Kajrov]

I no problem with the home screen after I erased the settings file for AI on my program disc there was lot of old settings from all the old versions of AI c:\Users\yourUserName\AppData\Roaming\Adobe\Adobe Illustrator.26 Settings and 
Then you restart AI again you will this file back, clean with standard settings for the AI version you restart. all your own settings will be lost. But I tock help of the support to do it so that was, an easy fix. 

[Nikaime]

I tried turning off the GPU Performance option and that did it for me.  Using Adobe Illustrator 28.5 on macOS Monterey 12.7.4. Thanks for the tip! @CBecker 

[Anubhav M]

Hello @Nikaime,

I am sorry to hear about your experience. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps? If it works, chances are that the preferences on your original user account might be corrupted. To fix it, we may need to manually reset Illustrator's preferences to see if it helps:

For macOS

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 28 Settings.old

• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 28 Settings.old

- Relaunch Illustrator from Creative Cloud

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders, the location of which is mentioned above.

Looking forward to hearing from you.

Thanks,

Anubhav

[Nikaime]

Hi Anubhav,

sorry about the confusion but when I wrote "that did it for me", I meant that turning off the GPU Performance option fixed the problem in my case. I do not require any more help with this. Thank you. 🙂