Skip to main content
B_C_E_75
B_C_E_75
Inspiring
June 16, 2020
Answered

Unable to Shift+Drag objects in Illustrator 2020 (24.2)

  • June 16, 2020
  • 20 replies
  • 17953 views

Just updated Illustrator a few hours ago and have noticed that when I try to click+shift and drag any object, it just...won't. The object highlights as usual when selected, but when I drag the object I get a quick view of the object dragging but it snaps back in place.  Im on a pretty powerful HP Z4 Workstation with up to date Windows 10 Pro. This was working fine earlier today, but I'm not having any luck in fixing this issue now.

 

{Renamed by MOD}

    Correct answer Srishti Bali

    Hi all,

     

    Sorry about the trouble this issue has caused. We are able to reproduce this issue and it is currently under investigation. As a workaround you may try unchecking Transform Tools from Smart Guides preferences (CTRL/ CMD + K > Smart Guides > untick Transform Tools) and share your observations with us:

     

     

    I would also request that if you could upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/40687171-dragging-objects-with-shift-key-hold-down-broken). This way you'll keep getting all the updates related to this issue.

     

    Regards,

    Srishti

     

    20 replies

    MarkGould
    MarkGould
    Participating Frequently
    August 15, 2021

    Still having this problem with Transform Tools selected in Smart Guides preferences in 25.4.1...

      B_C_E_75
      B_C_E_75Author
      Inspiring
      August 4, 2020

      I spoke too soon! I just received notification from the CC App that there was a new Illustrator update (24.2.3), and it seems to have fixed the issue! Yes, Transform Tools is on in my Preferences. Thank you, Adobe team!

      S
      shawn6
      Participating Frequently
      August 4, 2020

      Nice! I didn't catch that in the release notes. Glad to hear it. 

      Jymnazium
      Jymnazium
      Participating Frequently
      August 4, 2020

      Turning off Transform Tool in Smart Guide section has remmediated the situation for the moment. 

      B_C_E_75
      B_C_E_75Author
      Inspiring
      August 4, 2020

      I'm aware of that, thank you. I started this thread on the 16th of June, and we are now in August and have had an update since that didn't address the issue. I'd like to have a full working up-to-date version.

      P
      Papa Manchego
      Participant
      August 3, 2020

      HI, This workaround worked for me. Thanks

      B_C_E_75
      B_C_E_75Author
      Inspiring
      July 31, 2020

      Is there any timeline as far as when this issue will be addressed? If I understand corectly, the last update did NOT fix this isue? Yes, I can use an older version of Illustrator, but I pay for CC to be able to use the most up-to-date version, and since the most up-to-date version is broken, I feel like I'm not getting my money's worth out of it.

      S
      shawn6
      Participating Frequently
      July 31, 2020

      Well, with how mismatched and inconsistent the Adobe apps are now,  I wouldn't hold your breath on a real fix being implemented any time soon, considering Adobe's track record. It's getting pretty ridiculous.

      Kurt Gold
      Community Expert
      Kurt GoldCommunity Expert
      Community Expert
      June 19, 2020

      Thank you for the clarification, Ton.

        Kurt Gold
        Community Expert
        Kurt GoldCommunity Expert
        Community Expert
        June 18, 2020

        It may be interesting why some participants in this thread claimed that the issue does not exist in their environment.

         

        Just because the Smart Guides settings were "ideal" in that case? Or for some other reasons?

         

        I'm not asking that in order to offend anyone. Just curious.

        Ton Frederiks
        Community Expert
        Ton FrederiksCommunity Expert
        Community Expert
        June 18, 2020

        In my case Transform Tools was unchecked, probably a preference inherited from previous versions (I had it off at least since 2017).

        Turning it on gives me the problem too.

          Srishti Bali
          Community Manager
          Srishti BaliCommunity ManagerCorrect answer
          Community Manager
          June 18, 2020

          Hi all,

           

          Sorry about the trouble this issue has caused. We are able to reproduce this issue and it is currently under investigation. As a workaround you may try unchecking Transform Tools from Smart Guides preferences (CTRL/ CMD + K > Smart Guides > untick Transform Tools) and share your observations with us:

           

           

          I would also request that if you could upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/40687171-dragging-objects-with-shift-key-hold-down-broken). This way you'll keep getting all the updates related to this issue.

           

          Regards,

          Srishti

           

            DRock22
            DRock22
            Inspiring
            June 18, 2020

            Works for me (as I've mentioned above) on Windows 10. But you do lose some functionality doing it that way. 

              Srishti Bali
              Community Manager
              Srishti BaliCommunity Manager
              Community Manager
              June 18, 2020

              I completely understand that. We are trying hard to fix this as soon as possible.  Please stay tuned for updates, and thanks in advance for your patience.

               

                F
                Fossick Studio
                Participant
                June 18, 2020

                Updated to v24.2, Shift-drag doesn't move the object, same for alt-shift-drag. The smart guides and their identifiers overlap each other. The previous version worked fine this morning.

                  A
                  Arzallus
                  Participant
                  June 18, 2020

                  Yes. My illustrator v24.2 has the same bug here. Shift-drag simply doesn't move the object and same for alt-shift-drag. Imac 2019, mac os catalina, plenty of ram...

                    S
                    samasu922
                    Participant
                    June 18, 2020

                    Having the same issue after update.

                    Catalina 10.15.5 (19F101)

                    Tried resetting all preferences and also clearing the illustrator support files from by home/library folder. No change.

                    Seems like a bug. Very irritating!!

                     

                      S
                      shawn6
                      Participating Frequently
                      June 18, 2020

                      This happens for me, too. It has been for at least the past year, but it seems MUCH worse with the new update. Good to know that disabling smart guides helps, but that's is ridiculous. We should be able to use them both at the same time. Come on, Adobe!

                        Show more replies
                        Terms & ConditionsAccessibility statement
                        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices