uninstalling Illustrator on government laptop
I work for the Army. There are multiple versions of Illustrator (2021, 2022, 2023) on my hard drive (other Adobe apps, too, including Photoshop, InDesign, InCopy, and Premiere). Someone from the IT help desk tried to uninstall the 2021 version from the Windows 10 control panel, and got an error message saying something about MS Edge not being able to create a directory. She then tried to uninstall via the Creative Cloud app. No apps are displayed. There is a message that says "You don't have access to manage apps. Permission from your IT administrator may be required to enable apps management." She IS an IT adminstrator! She launched CC app as an administrator with her own credentials. However, at the log-in screen, I use my credentials because she doesn't have an Adobe account. What's going on here? Is the problem because Adobe is trying do web-based install/uninstalls, which would definitely be problematic with government computers, where web access in either direction is strictly controlled.
And why doesn't Adobe have dedicated support for government users whose security requirements are much more strict than personal users?
AdChoices