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K
krmac
Participating Frequently
February 16, 2017
Question

Univers font "missing" in Adobe Illustrator CC

  • February 16, 2017
  • 2 replies
  • 15191 views

November I had CC suite of software installed to replace my CS6 software.  We use Univers fonts and it works great in InDesign but I get missing error messages in Adobe Illustrator for the same font.  When creating new text, I select Univers 57 Condensed from the drop down menu and the name gets replaced with Univers* and Condensed-90ms-RKSJ-H*.  Our IT staff does not know what is happening and other Adobe Illustrator users are still on CS6.  Is this a bug?  Or could someone help?

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2 replies

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
February 17, 2017

Maybe this old topic helps (a little):

Helvetica 90ms-RKSJ-H infecting our Illustrator files

K
krmacAuthor
Participating Frequently
February 17, 2017

Tom, Thank you for the link!  This long thread was helpful to give me the idea of completely changing the Univers font to something entirely different. I then saved the file, closed Adobe Illustrator CC to clear the font cache, reopened the file and changed the fonts back to the Univers fonts which fixes the file.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
February 16, 2017

Which system?

What kind of font is that? OTF?

Which font manager?

Have you tried cleaning font caches?

K
krmacAuthor
Participating Frequently
February 16, 2017

Windows 7 Enterprise.

Here is a link to the font...

https://www.myfonts.com/fonts/linotype/univers/

How do I determine the font manager?

And how do I clear font caches?

Adobe Illustrator CC if working fine for new files but any file created

with CS6 will have missing fonts.

~Kelly

Kelly R McPherson - Geographer

Edited: Personal info removed

On Thu, Feb 16, 2017 at 1:51 PM, Monika Gause <forums_noreply@adobe.com>

K
krmacAuthor
Participating Frequently
February 17, 2017

Hi Kelly, yep it's me. Did you try either of the other two solutions?


Hi Larry.  Clearing cache and then opening up the old file corrupts the cache all over again.  Can only change to different font, save, close AI. Open AI and the file again and assign the correct Univers font, save again. I rather not go back to CS6 to work on files....  Placing fonts into the Adobe font folder does not help.  And sounds like that if this problem affects very few people nothing will get fixed. :-(  Oh well, this is not the the first time I have had to use a work around.

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