Unknown error [UKCO] after updating Illustrator to v27.8

Forum|Forum|2 years ago
August 4, 2023
32 replies
7823 views

This error screen popped up initially during the launch of Illustrator. I clicked it, it went away and as Illustrator opened I thought maybe it was a one-time thing.

But it pops up with every command change: change tool change colour etc.. You literally can't do anything without it appearing.

Is anyone else getting this error?

Bug

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Correct answer Anubhav M

Hello everyone,

Thanks for your patience. Our team has made some improvements in the latest version of Illustrator v27.8.1, which should help alleviate the trouble you're having with Illustrator. Would you mind trying to update to the latest Illustrator version and sharing your observations?

Looking forward to hearing from you.

Thanks,

Anubhav

Show previous replies

marko16151298

Participant

I'm also getting the error:

It's the same as you describe. any selection, button change, etc causes the popup.

I checed for updates and it said that Illustrator was "Updated a day ago" which is when the error started.

factory42.66501439

Participant

Same here! Can't use Illustrator, the popup appear every 2 seconds! Hope Adobe read this thread and fix the bug asap!

D

defaultw84zqsub4cl6

Participant

Exactly the same issue, since updating yesterday.
Illustrator has become unusable.

La Gargouille

Participating Frequently

Considérons que c'est un bug et qu'Adobe va résoudre le problème rapidement car pour ma part, professionnelle, cela me pénalise dans mon travail et je suis incapable de travailler avec cette erreur qui s'affiche en permanence. Au prix de la Suite Adobe...c'est énervant. Tenons nous informés si quelqu'un trouve une solution. Merci !

S

sjusjun

Participant

I installed an older version just so I could meet my deadline. In the creative cloud, click on the 3 dots that's behind this version of Illustrator and select "other versions"