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M
meekzu
Participating Frequently
January 23, 2023
Answered

Unwanted Grid on Exported Image in Illustrator

  • January 23, 2023
  • 2 replies
  • 971 views

I've been using the Adobe Suite for years but this is my first time encountering this issue.

 

I've made a couple of banners about 550x283 and 1155x590. They look fine on my screen, no issues when I export them as PNG on my machine, but when I pass them along, a weird grid appears in the background. I've turned transparency off, I've added a white matte, I've made them JPGs, but it's giving the same issue. Again, I'm not seeing it, but my boss is, albeit it when she zooms in on it to a size that no one would be viewing it at. Telling her not to do that isn't an option. 

 

We're three versions in and she's still having the same issue. It would be easier if I were having the issue myself, but I'm not. I've attached a crop of the photo she sent me from her phone (I know.) She's running a new Mac and I'm on a PC if that matters. I thought it might be an issue with her screen, but I want to make sure I'm doing all I can on my end first. 

 

What can I do to fix this?

This topic has been closed for replies.
Correct answer Monika Gause

It's not for print. Two digital applications: A website banner and a newsletter. 

 

And yes, it's only her screen. I have 3 monitors and it doesn't show on any of those. I've sent it to two other people and they don't see it either. Only the boss. She had someone else say they saw it, but they're a yesman and only saw it after a lot of coaching.

 

I haven't tried printing it yet, however.


Maybe that monitor is just very bad quality. If this is just for online, then it makes no sense printing it for a test.

 

There is an actual grid in LCD displays and maybe your boss is just seeing it: https://en.wikipedia.org/wiki/Liquid-crystal_display

2 replies

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
January 23, 2023

Can you show the same area, but from the file you exported?

M
meekzuAuthor
Participating Frequently
January 23, 2023

Here you go

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
January 23, 2023

That looks fine. I don't know how you send it and how your boss is viewing it. Some apps add additional compression, but it could also be that she made a photo of her screen instead of a screendump.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
January 23, 2023

So what we see in the image originally is vector artwork or a raster image you placed in Illustrator?

And then you export it it?

And then you do what?

M
meekzuAuthor
Participating Frequently
January 23, 2023

The image is a photo of the PNG I exported on my boss' Mac.

 

Originally it was a hi-res photo, then I created text in Illustrator on top of it wiith some light alterations (dropshadow, very thin stroke on the letters), exported as PNG (with transparency turned off, matte set to white) and it looks fine on my own monitor (and others.) There were some transparencies going on the image layer on when this was taken but I've turned those off, but she says she's still seeing it. 

 

Not quite sure why this is happening.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
January 23, 2023

And it's just on that one monitor?

 

Is this for printing? And if so: does it show when you print it?

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