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vaishnavik32789881
Participant
July 25, 2017
Answered

Urgent -> Illustrator won't open (spinning wheel issue)

  • July 25, 2017
  • 4 replies
  • 8735 views

Hi,

I am having an issue of a spinning wheel on illustrator. Basically it wont open and it keeps crashing.

Is there any solution to this?

Thanks,

This topic has been closed for replies.
Correct answer chelseab55247626

I did an adobe session on this issue, we found that my file had gotten corrupted because I was saving to my corporate marketing server. We solved the issue by copying the file to my desktop and working from there.

4 replies

e.e.DeGroot
e.e.DeGroot
Participating Frequently
October 12, 2018

Well, I reinstalled and wiped my preferences and I'm back up and running, but there's no saying for how long. Hopefully, this will be enough...

C
chelseab55247626
Inspiring
October 12, 2018

Good luck, hire me adobe!

    C
    chelseab55247626Correct answer
    Inspiring
    October 12, 2018

    I did an adobe session on this issue, we found that my file had gotten corrupted because I was saving to my corporate marketing server. We solved the issue by copying the file to my desktop and working from there.

      e.e.DeGroot
      e.e.DeGroot
      Participating Frequently
      October 12, 2018

      I'm about ready to do an Adobe Session I guess. I'm on a deadline and my source of income can't keep not functioning for hours and days at a time. So frustrating.

      C
      chelseab55247626
      Inspiring
      October 12, 2018

      Are you saving to a server? If you are, try saving to your Desktop.

      matthews58658297
      matthews58658297
      Participant
      September 12, 2018

      I am using the latest version of Illustrator on a 2017 MacBook Pro. Just starting today, I cannot open any of my Illustrator files without the program freezing with the spinning "wheel of death." I have restarted my computer numerous times, I have uninstalled and reinstalled the app many times. I have cleared my preferences, yet nothing seems to work.

        Mike_Gondek10189183
        Community Expert
        Mike_Gondek10189183Community Expert
        Community Expert
        September 12, 2018

        Will repost the link again since from my initial reply,  as appears people are responding and without resetting the OOBE.

        Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

        See solution #5.

        • Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.

        • Browse to the following location based on your operating system.
          • Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
          Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. See Access hidden user library files | Mac OS 10.7 and later for instructions on accessing it.
          • Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE
          Note: The AppData is hidden with Windows default settings. See Show hidden files, folders, filename extensions | Windows for instructions to show it.

        • Delete the entire contents of the OOBE folder.

        • Restart the computer and launch the Creative Cloud desktop app again.Note: The app can take slightly longer than usual to load with this solution, as content in the OOBE folder is rebuilt after launch.

          You must quit the creative cloud app for this to work, otherwise your .db files remain unchanged, which is often but not always the culprit for spinning wheel.
        C
        chelseab55247626
        Inspiring
        October 4, 2018

        I quit out of the Creative Cloud app and it's still saying I have my .db files open in creative cloud. I can't delete them.

          Mike_Gondek10189183
          Community Expert
          Mike_Gondek10189183Community Expert
          Community Expert
          July 25, 2017

          Please post  illustrator & system version when asking such a question? Have you restarted.

          Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

          X
          xroana
          Participant
          August 17, 2018

          I'm having the same problem. I'm using Illustrator 2017. I was using it when it suddenly closed and now it won't open again. When I try to open it the Adobe Application Manager keeps opening and then I get the spinning wheel and a "please wait for a moment..." message but nothing happens.

          Now I can't open my Photoshop 2017 either.

            Monika Gause
            Community Expert
            Monika GauseCommunity Expert
            Community Expert
            August 17, 2018

              schrieb

            I'm having the same problem. I'm using Illustrator 2017. I was using it when it suddenly closed and now it won't open again. When I try to open it the Adobe Application Manager keeps opening and then I get the spinning wheel and a "please wait for a moment..." message but nothing happens.

            Now I can't open my Photoshop 2017 either.

            Have you checked the link that Mike posted?

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