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lizzieamcc
Participant
April 2, 2025
Pregunta

VCRuntime Error at launch - Illustrator on Windows

  • April 2, 2025
  • 1 respuesta
  • 176 visualizaciones

Hi 

I have been using Adobe (mostly illustrator) for my work and I am suddenly unable to open any of the Adobe files due to the following error message. Please can anyone help me? 

1 respuesta

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 2, 2025

Hello @lizzieamcc,

Would you mind trying the following steps to reinstall the Microsoft Visual C++ Redistributable and checking if it helps:

- Close all Adobe apps

- Uninstall all currently installed Microsoft Visual C Redistributable packages

- Install the latest Microsoft Visual C Redistributable package from here: (https://adobe.ly/4igLDmh)

- Relaunch Illustrator

Looking forward to hearing from you.
Anubhav

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