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jerport
jerport
New Participant
April 17, 2020
Answered

VCruntime140_1.dll error while launching Illustrator 2020 on Windows 7

  • April 17, 2020
  • 21 replies
  • 104854 views

Yesterday everything was fine. Today I get a message that says "the program can't start because VCRUNTIME140_1.dll is missing from your computer. Try reinstalling the program to fix this problem. How do I reinstall Illustrator or how do add the dll file?

 

 

{Renamed by MOD}

    Correct answer Srishti Bali

    Hi there,

     

    Sorry to hear about the trouble you are facing with Illustrator. This is a windows error which generally occurred due to the missing or corrupt Visual C++ redistributable files. Please try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/vcruntime-error-on-launch.html) and let us know how it goes.

     

    Regards,

    Srishti

    21 replies

    K
    Karla5EA4
    New Participant
    April 8, 2021

    @Srishti Bali  - This fixed worked for me.  Thank goodness bc i spent about 2 hours trying to figure this out.  Thank you! 

     

    F
    Florangela Duque
    New Participant
    March 3, 2021

    I can´t access my adobe programs, they stopped working suddenly, showing an error message about the VCRUNTIME140_1.DLL not being found, therefore not being able to run the programs. I tried installing it separately from windows like it says on the help section, but I have windows 10 so it says it is not compatible, therefore leaving me stuck. Can´t uninstall anything either because it shows the error message since it needs to run the program to uninstall. I need help URGENTLY please, I have projects due very soon.

    Peru Bob
    Peru Bob
    Braniac
    March 3, 2021

    What Adobe software and what version numbers?

    Is it CC?

    ר
    ראול5D25
    New Participant
    February 15, 2021

    For everyone out there:
    I downloaded from the following source the version 14.27.29111.0:

    https://cn.dll-files.com/vcruntime140_1.dll.html

     

    ר
    ראול5D25
    New Participant
    February 15, 2021

    … and placed it into the Illustrator® directory, which for me is:

    C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows

    T
    TomaszM
    New Participant
    February 13, 2021

    2021....
    Yesterday I did on my Dell 7740 standard Windows update from Microsoft (win10 64bit) and tooday all Adobe stopped to work with error VCRUNTIME140_1.dll In the meantime I did instalation of some DXO plugins - so it was my first suspest. But after contacting Adobe support they send me some .exe file repairing / modyfiying Microsoft Visual C++ stuff. Using this solved the problem.

    S
    Sam5EBF
    New Participant
    February 12, 2021

    Wow this actually worked, thank you so much for fixing my frustration on this matter!!!

    E
    Erin5EFD
    New Participant
    September 23, 2020

    I got the suite mainly FOR Illustrator and I've un(installed) multiple times and on a new ASUS Zenbook computer.  Been having issues for a month now...

    Today, I was finally able to get this error message.

     

     

    {Renamed by MOD}

    Ashutosh_Mishra
    Ashutosh_Mishra
    Inspiring
    September 23, 2020

    Hi there,

     

    Sorry to hear about your experience. Please try following the steps given on this help article. Let us know if it helps.

     

    Regards,

    Ashutosh

    A
    Anonymous
    May 12, 2020

    Thank you for sharing this information.  It solved my problem.

      M
      Mummy1
      Participating Frequently
      May 12, 2020

      イラストレーターを起動すると「コンピューターにvcruntime140.dll がないため、プログラムを開始できません。」と表示され、起動できません。

      一旦、イラストレーターをアンインストールし、 Visual Studio 2015 の Visual C++ 再配布可能パッケージをインストールして再度、イラストレーターをインストールしましたが同じエラーが出ます。

      PCのプログラム一覧を見るとインストールしたはずの Visual Studio 2015 がなくなり、 Visual Studio 2017になっています。

      どうすればいいのか、分かる方はいらっしゃいませんでしょうか。

      M
      Mummy1
      Participating Frequently
      May 12, 2020

      すみません、解決しました！

      ajabon grinsmith
      ajabon grinsmith
      Braniac
      May 12, 2020

      同様の件で困った方がすぐ解決できるように、今回の解決プロセスを追記してみてはいかがでしょうか？

        IEGNYC-1
        IEGNYC-1
        Participating Frequently
        May 8, 2020

        May 8, 2020 -

         

        UPDATE RESOLUTION FOR THIS STUPID ADOBE PROBLEM! I FIGURED OUT A SIMPLE SOLUTION - HOPE IT HELPS. 

         

        Hello Everyone,

         

        SO YOU KNOW, THIS IS NOT A MICROSOFT PROBLEM! THIS IS AN ADOBE PROGRAMMING PROBLEM!!!

         

        FOR ALL THOSE HAVING THE SAME PROBLEM AFTER UPDATING TO VERSION 24.1.2 - SIMPLY REVERT BACK TO THE PREVIOUS VERSION - I AM USING ADOBE ILLUSTRATOR 2019 VERSION 23 INSTEAD AND IT WORKS FINE NOW! SO CLEARLY, THIS IS AN ADOBE PROBLEM - NOT MICROSOFT! LET'S GET THAT CLEAR BECAUSE I ALREADY FOLLOWED THE MICROSOFT STEPS AND ALEADY HAVE THAT INSTALLED SO AGAIN THIS IS ON ADOBE! ANOTHER LACK OF TESTING AND SCREWING UP UPDATES FOR USERS WHO PAY FOR THIS SERVICE!

         

        Hope my feed back and info help anyone stuck on this like I was! Had to figure it out for myself because CLEARLY Adobe can't just tell People on here to temporarily revert back to a previous version until they fix their screw up!!!

         

        Happy Friday all!

        Sarah

          Srishti Bali
          Community Manager
          Srishti BaliCommunity Manager
          Community Manager
          May 12, 2020

          Hi Sarah, 

           

          We're extremely sorry about the trouble you are facing with recent releases. I have sent a DM for some more details, please check.

           

          Regards!

          C
          cheryls73889303
          New Participant
          May 15, 2020

          This is still an issue. He is right this wasn't a windows problem. I just went back to the older version and it's working just fine. 

          IEGNYC-1
          IEGNYC-1
          Participating Frequently
          May 6, 2020

          May 6, 2020

           

          SEE ATTACHED ERROR I GET EVERYTIME I TRY OPENING ADOBE ILLUSTRATOR VER. 24.1.2

          CAN'T OPEN THIS APP AND CAN'T DO ANY WORK!

           

          HELLO ADOBE DEVS / SUPPORT!

           

          For the past 17 months several times after an update there is always some issue or bug and one or all of the apps stop working! Do you guys even bother to test the updates before you put them out to the public? Because just a few moments ago I updated Adobe Illustrator CC Vers. 24.1.1 to 24.1.2 and after updating when I try opening the app it says: Missing VCRUNTIME140.dll - what is this Adobe!!???

           

          I have had this happen so many times already, and then I end up having to uninstall everything and re-install and then end up not being able to use the CC app I pay for each month! This is so messed up and RIDICULOUS!!! More time wasted!!!

           

          I would appreciate if someone at Adobe or anyone on here can please tell me how to fix and address this because I cannot open the Illustrator app! Not to mention, Adobe you owe me a credit on my account!!! Your attention is appreciated.

           

          Thank you kindly. 

          Sarah

           

          IEGNYC-1
          IEGNYC-1
          Participating Frequently
          May 6, 2020

          FYI: THIS IS ON WINDOWS 7 ULTIMATE AND WINDOWS 10 Pro - SAME ISSUE! I have both OS's on the same PC. 

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