Copy link to clipboard
Copied
Yesterday everything was fine. Today I get a message that says "the program can't start because VCRUNTIME140_1.dll is missing from your computer. Try reinstalling the program to fix this problem. How do I reinstall Illustrator or how do add the dll file?
{Renamed by MOD}
Hi there,
Sorry to hear about the trouble you are facing with Illustrator. This is a windows error which generally occurred due to the missing or corrupt Visual C++ redistributable files. Please try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/vcruntime-error-on-launch.html) and let us know how it goes.
Regards,
Srishti
Copy link to clipboard
Copied
May 8, 2020 -
UPDATE RESOLUTION FOR THIS STUPID ADOBE PROBLEM! I FIGURED OUT A SIMPLE SOLUTION - HOPE IT HELPS.
Hello Everyone,
SO YOU KNOW, THIS IS NOT A MICROSOFT PROBLEM! THIS IS AN ADOBE PROGRAMMING PROBLEM!!!
FOR ALL THOSE HAVING THE SAME PROBLEM AFTER UPDATING TO VERSION 24.1.2 - SIMPLY REVERT BACK TO THE PREVIOUS VERSION - I AM USING ADOBE ILLUSTRATOR 2019 VERSION 23 INSTEAD AND IT WORKS FINE NOW! SO CLEARLY, THIS IS AN ADOBE PROBLEM - NOT MICROSOFT! LET'S GET THAT CLEAR BECAUSE I ALREADY FOLLOWED THE MICROSOFT STEPS AND ALEADY HAVE THAT INSTALLED SO AGAIN THIS IS ON ADOBE! ANOTHER LACK OF TESTING AND SCREWING UP UPDATES FOR USERS WHO PAY FOR THIS SERVICE!
Hope my feed back and info help anyone stuck on this like I was! Had to figure it out for myself because CLEARLY Adobe can't just tell People on here to temporarily revert back to a previous version until they fix their screw up!!!
Happy Friday all!
Sarah
Copy link to clipboard
Copied
Hi Sarah,
We're extremely sorry about the trouble you are facing with recent releases. I have sent a DM for some more details, please check.
Regards!
Copy link to clipboard
Copied
This is still an issue. He is right this wasn't a windows problem. I just went back to the older version and it's working just fine.
Copy link to clipboard
Copied
Hi Cheryl,
Sorry to hear about that. It looks like we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.
Regards!
Copy link to clipboard
Copied
Hi,
I would like to know if the steps suggested above worked for you, or the issue still persists.
Kindly update the discussion if you still need assistance with it.
Thanks,
Srishti
Copy link to clipboard
Copied
Hi, the problem still persists. When I try to install the new runtime after following your instructions, Windows has a problem with a different file... I am now chasing down another rabbit hole - a Microsoft one... Frustrating... it still interferes with any Adobe updates that need to happen...
Copy link to clipboard
Copied
Sorry about this frustration. I have sent you a DM, please check.
Copy link to clipboard
Copied
Thank you for sharing this information. It solved my problem.
Copy link to clipboard
Copied
イラストレーターを起動すると「コンピューターにvcruntime140.dll がないため、プログラムを開始できません。」と表示され、起動できません。
一旦、イラストレーターをアンインストールし、 Visual Studio 2015 の Visual C++ 再配布可能パッケージをインストールして再度、イラストレーターをインストールしましたが同じエラーが出ます。
PCのプログラム一覧を見るとインストールしたはずの Visual Studio 2015 がなくなり、 Visual Studio 2017になっています。
どうすればいいのか、分かる方はいらっしゃいませんでしょうか。
Copy link to clipboard
Copied
すみません、解決しました!
Copy link to clipboard
Copied
同様の件で困った方がすぐ解決できるように、今回の解決プロセスを追記してみてはいかがでしょうか?
Copy link to clipboard
Copied
ご指摘ありがとうございます。
↑にアクセスし、Visual Studio 2015、2017、および 2019 用 Microsoft Visual C++ 再頒布可能パッケージのダウンロードをしました。
x86: vc_redist.x86.exe
x64: vc_redist.x64.exe
の両方をインストールし、PCを再起動すると無事にイラストレーターが起動できました。
Copy link to clipboard
Copied
過去に何度か同様の件がありましたが、いずれもWindows 7だったという点がありました。
もし今回もそうであれば、Windows 7自体がすでにセキュリティサポートも終了しているため、Windows 10環境に移行が望ましいです。
その際にはハードも含めて変更するのがいいでしょう。
Copy link to clipboard
Copied
ご連絡ありがとうございます。
そうなのですね!確かに今はWindows7です。。
会社から貸与されているパソコンで、Windows 10への移行は年末の予定です。。
今回のエラーからは復旧できましたが、早めにパソコンを変えるよう会社に働きかけます。。
Copy link to clipboard
Copied
Hi there,
Sorry to hear about your experience. Please try steps provided on help article https://helpx.adobe.com/illustrator/kb/vcruntime-error-on-launch.html and let us know if it helps you out.
Looking forward to your response.
Regards,
Ashutosh
Copy link to clipboard
Copied
Thanks for your message.
Actually i tried the way you reccomend and could activate the illustrator.
thanks
Copy link to clipboard
Copied
Wow this actually worked, thank you so much for fixing my frustration on this matter!!!
Copy link to clipboard
Copied
2021....
Yesterday I did on my Dell 7740 standard Windows update from Microsoft (win10 64bit) and tooday all Adobe stopped to work with error VCRUNTIME140_1.dll In the meantime I did instalation of some DXO plugins - so it was my first suspest. But after contacting Adobe support they send me some .exe file repairing / modyfiying Microsoft Visual C++ stuff. Using this solved the problem.
Copy link to clipboard
Copied
For everyone out there:
I downloaded from the following source the version 14.27.29111.0:
https://cn.dll-files.com/vcruntime140_1.dll.html
Copy link to clipboard
Copied
… and placed it into the Illustrator® directory, which for me is:
C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows
Copy link to clipboard
Copied
It worked flawlessly. I recommend this solution.
Copy link to clipboard
Copied
I can´t access my adobe programs, they stopped working suddenly, showing an error message about the VCRUNTIME140_1.DLL not being found, therefore not being able to run the programs. I tried installing it separately from windows like it says on the help section, but I have windows 10 so it says it is not compatible, therefore leaving me stuck. Can´t uninstall anything either because it shows the error message since it needs to run the program to uninstall. I need help URGENTLY please, I have projects due very soon.
Copy link to clipboard
Copied
What Adobe software and what version numbers?
Is it CC?
Copy link to clipboard
Copied
@Srishti Bali - This fixed worked for me. Thank goodness bc i spent about 2 hours trying to figure this out. Thank you!
Copy link to clipboard
Copied
I was trying to launch my Illustrator and it just keeps giving me this prompt. I've tried uninstalling and reinstalling the software but it does nothing.
{Renamed by MOD}