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victorl5365825
victorl5365825
Participant
February 22, 2022
Answered

Verifying access to external storage

  • February 22, 2022
  • 9 replies
  • 18545 views

Hi! I've been having a problem with illustrator where this message (verifying access to '//192.168.1.250/shared_storage') pops up every time I switch windows (like if I click on photoshop or google chrome then click back to illustrator.) I use a wireless external storage but I've used it for a long time and have never had this problem until now, I'm using Windows 10 and everything is updated. I've tried restarting illustrator and the computer. I don't know if I'm allowed to post a link to another forum disscusion but I saw on this forum another person who had the exact same problem but it's been a few months since the last post so I guess they never found a solution. Any help would be appreciated, thank you!

    Correct answer Conrad_C

    I haven’t seen that before, but thinking through it…

     

    …does it happen only when you switch to Illustrator, and not away from it?

     

    Does it happen only with certain documents or one document, not all of them, and not a blank new document?

     

    If the answers are “yes,” then in the documents that it does happen, do they contain any linked files, which are listed in the Links panel and marked as linked? If so, the message could be appearing if Illustrator is verifying all placed links when it’s brought to the front. A message like that should never appear for linked files placed from directly connected storage, but it may take a little longer to verify a file placed from wireless storage because the connection is typically slower than wired storage. But if it used to work fine and doesn’t now, that’s harder to explain, unless something about your wireless network has changed.

    9 replies

    K
    Kmsmolk
    Participant
    August 21, 2025

    This is just another painful workflow issue with illustrator. Every update seemingly breeds more connectivity issues with NAS drives. It's as if Adobe suddenly believes everyone wants to work off there internal drives unless of course you use its cloud service. Then and only then does it see to work properly. Just so damn frustrating

    T
    ThePretengineer
    Participant
    October 25, 2023

    I believe this issue is related to the auto recovery backup file creation process. I was having this exact issue with our network drives at work. I work on the cloud mainly so that I can access my documents from different workstations. I noticed in my "File Save Options" under preferences, that the selected folder was set to a network drive location. after changing this to a local storage location, the Verifying Access... message doesn't appear anymore. 

    A couple of options to solve this in that case:
    1. Disable Automatically Save Recovery Data
    2. Change the Save Recovery Data to a local storage drive.

    I hope this helps people

    A
    Alexxx777
    Participant
    September 7, 2022

    This was driving me nuts too. Tried so many things even going into some sort of XML file. Nothing worked until I tried this. Save the file to your desktop. Close the file. Then cut and paste the file on your desktop to your desired location. That is how I removed the "Verifying access..." pop-up. 

      H
      Howard262290243dh3
      Inspiring
      October 9, 2022

      I am also getting this issue with a drive from my former job. I never connected to it with this computer. Not sure why it is trying to gain access and how to shut it down permanently.

        R
        Rachel25443087m8rf
        Participant
        June 22, 2023

        100% happening to me right now with my work computer and Ai, 

         

        J
        JD_Zebra_93
        Participant
        March 9, 2022

        I just got off the phone with Adobe "Tech Support."

         

        According to Adobe the issue is all our, the end user/customer, faults. Adobe does not support external or remote drives.

        https://helpx.adobe.com/in/illustrator/kb/illustrator-support-networks-removable-media.html#:~:text=Note%3A%20Illustrator%20does%20not%20support,%2C%20Google%20Drive%2C%20and%20icloud

         

        I can understand this in 1990 when USB drives were slow and 12000 baud modems were the best, but in 2022 with Covid and MANY of us working remote this is a plan for failure as we are all working from home using remote drives.

        Adobe customer care and the programmers need to step into the current century and not rely on excuses based in policies from the 1990s.

          Met1
          Met1
          Legend
          March 9, 2022

          I didn't know Adobe sold modems and remote drives.

          J
          JD_Zebra_93
          Participant
          March 9, 2022

          I have the same issue, and AI is verifying access to a file that AI JUST CREATED. From reading the comments it appears to be affecting any AI users that have a remote or network drive. I simple 9 artboard export is now in the 15+ minute mark. This is ridiculous.

           

           

            Mylenium
            Mylenium
            Legend
            March 2, 2022

            They are probably time-out issues on your network stuff introduced by soem system update having switched things around (updated firewall rules, changed ports and all that). The possibly simplest way to fix this could be to delve into your device manager and delete the device and associated connections, then reboot and let Windows reinstate the device. another option may be to change the IP address of the remote device, as it seems you're using the factory default and that may conflict with other network functions on your localhost attempting to ping the same IP. Also of course the usual stuff: User permissions, power saving modes and actual physical connection should always be checked just in case. It may also be worth to check AI's file saving options in the prefs, since a lot of stuff has been changed in recent releases with new experimental network saving features and all that...

             

            Mylenium

            A
            Angie5EDA
            Participant
            March 1, 2022

            I am having this issue as well. Our files are saved on a network drive, and I remote in to a desktop at the office from a laptop at home. For me, it happens even when I don't click away/back to Illustrator and mine says "Verifying access to [our server name]". I thought it was possibly due to traffic on our server, but if it's happening with someone's external storage, then maybe it's not about server traffic. 

              Conrad_C
              Community Expert
              Conrad_CCommunity ExpertCorrect answer
              Community Expert
              February 23, 2022

              I haven’t seen that before, but thinking through it…

               

              …does it happen only when you switch to Illustrator, and not away from it?

               

              Does it happen only with certain documents or one document, not all of them, and not a blank new document?

               

              If the answers are “yes,” then in the documents that it does happen, do they contain any linked files, which are listed in the Links panel and marked as linked? If so, the message could be appearing if Illustrator is verifying all placed links when it’s brought to the front. A message like that should never appear for linked files placed from directly connected storage, but it may take a little longer to verify a file placed from wireless storage because the connection is typically slower than wired storage. But if it used to work fine and doesn’t now, that’s harder to explain, unless something about your wireless network has changed.

                victorl5365825
                victorl5365825Author
                Participant
                February 28, 2022

                Nothing's changed that I know of, but yes it only happens when I click on another application then back to illustrator, and as far as I can tell it does it with any files that are on the external storage even if its all vector shapes with no linked images. I had this problem for about a week then it just stopped Friday so I have no idea what happened, but thank you for the help anyway! 

                Met1
                Met1
                Legend
                February 23, 2022

                Check your drive, it maybe failing...

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