Skip to main content
R
Rachel25443087m8rf
Participant
June 22, 2023
Answered

Verifying access to message when opening files in Illustrator

  • June 22, 2023
  • 3 replies
  • 6439 views

I have not had luck at all lately with my work IT solving this issue. I'm just going to take this matter into my own hands. I get the, 'Verifying access to '__________'' and apparently it is a drive that is no longer existing within the company i work for. All of my assests for my file are on my internal E drive, and any time i click stop. it just goes to save it like normal. this pop up occasionally freezes my Ai. 

 

I just want this fixed. 

Below are just screenshots of what has happened 

    Correct answer Anubhav M

    Hello @Rachel25443087m8rf,

     

    Sorry to hear about this experience. Would you mind trying to work on your files in Illustrator from a local directory, like the desktop, and then manually copying them over to the network drive and checking if it helps?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    3 replies

    K
    Kai NTP
    Participating Frequently
    February 9, 2026

    When will this issue be fixed? It has not become worse than ever. Not only does I have to verify access every time I open a file worked on by our external asset, it keeps checking while I working on the file. I have lost count on how may hours this has cost me (not to mention patience) the last year. Please fix this. NOW.

    Anubhav M
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    June 28, 2023

    Hello @Rachel25443087m8rf,

     

    Sorry to hear about this experience. Would you mind trying to work on your files in Illustrator from a local directory, like the desktop, and then manually copying them over to the network drive and checking if it helps?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

      S
      Sorontar
      Inspiring
      November 23, 2023

      That is only temporary solution. Why not make Illustrator realize that that directory is unavailable and stop searching for it like 2 minutes. Why I have to wait for nothing? Why cant it realize that it can't be found. It happens now with absolutely every project that is older than the new external drive. Sum on lost working minutes is staggering.

       

        Myra Ferguson
        Community Expert
        Myra FergusonCommunity Expert
        Community Expert
        June 24, 2023

        There's a similar thread that might provide some insight:

         

        Here's some additional information that might help:

        K
        Kai NTP
        Participating Frequently
        May 12, 2026

        This is not helpful. Showing how to “fix” network issues, or local storage issues. Does not solve working on externally provided files, with embedded images etc mind you. Yet your software insists on verifying access to EMBEDDED files. Why? And why does it keep doing it, one should only have to check this ONCE.

        Anubhav M
        Community Manager
        Anubhav MCommunity Manager
        Community Manager
        May 12, 2026

        Hello ​@Kai NTP 

         

        I’m sorry to hear you’re having similar trouble with Illustrator. Would you mind sharing more details, like the version of the OS/Illustrator installed, and whether this happens when using a network drive set up with a specific protocol, such as SMB/AFP/etc so we can better assist you?

        Also, check if Full Disk Access is enabled for Illustrator if you’re using macOS and share your observations.

         

        Looking forward to hearing from you.
        Anubhav

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices