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Community Expert
Bobby HendersonCommunity Expert
Community Expert
March 16, 2022
Answered

Very very annoying Animated Zoom Bug

  • March 16, 2022
  • 5 replies
  • 2756 views

I've been trying to get to the bottom of a performance issue with Adobe Illustrator 26.1. Prior to this update I had GPU-enabled animated zoom working in both preview and wireframe mode. It was nice. Now I only have animated zoom on my computer system working in preview mode on a very limited basis. And that's after recovering from a severe Illustrator crash. Animated zoom works when I open the document and work on it, but if I view the document at all in wireframe view the animated zoom capability in preview mode gets disabled. It's back to using a lot of clicks and mouse/pen drags the old fashioned way. I'm used to being able to use animated "scrubby" zoom and do not feel like going backward in standards, especially when I have computing hardware more than "legit" enough to get all the performance bells and whistles.

First I tried resetting the AI Prefs file when I was getting zero animated zoom at all in either preview or wireframe view. That resulted in the severe crash I mentioned. Illustrator was totally unable to open or start a new document without the view going into infinite zoom and strobing between blue and white on the screen like the application was having a seizure. I ended up completely uninstalling Illustrator and then reinstalling it. Now the application is operational again, but only with animated zoom working on a very limited basis.

Hardware details: Alienware X17 notebook, 4K 120Hz display, 64GB RAM, Nvidia RTX-3070 graphics board, OS: Windows 10 Pro. I don't understand why the application's performance could have been degraded; the system is well above the minimum hardware requirements.

Correct answer maddog4u

Installed BETA version and it resolved Zoom issue I experinced as well as fixing an issue with fine stokes and guidlines not showing.  (MAC OS)

5 replies

maddog4u
maddog4u
Participating Frequently
August 9, 2022

TO fix the zoom bug, I installed the BETA version of AI and it is stable

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
March 24, 2022

Hi @Bobby Henderson @Wicked Sushi @20323807,

 

Sorry to hear about this trouble. We've tried to fix this issue in our latest pre-release build, 26.2. Please install the build from the Beta section of the Creative Cloud Desktop app and share your observations with us. 

 

We will be looking forward to your response!

 

Thanks & Regards,

Anshul Saini

Wicked Sushi
Wicked Sushi
Participating Frequently
March 25, 2022

Hi, I've downloaded the beta version and still experiencing the same issue as before. GPU Preview gets greyed out after going into outline mode.

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
March 28, 2022

Hi @Bobby Henderson @Wicked Sushi @20323807,

 

Thanks for trying the beta release and confirming this. I have forwarded your query to the product team, and they have tried to address it again. I will update you when the prerelease version with the fix gets out so you can test it again. We appreciate your time & patience. 

 

Regards,

Anshul Saini

Wicked Sushi
Wicked Sushi
Participating Frequently
March 20, 2022

I have had this issue for probably over a year now and the only decent solution I found was keep using AI 2021. I was going to rant on here about how the bug is still not fixed, but then I just found an okay workaround:

 

  1. Click "View using CPU".
  2. Select "Outline".
  3. Do the work.
  4. Select "Preview" to get out of outline mode.
  5. Click "View using GPU".
  6. Repeat.

 

Animated zoom still won't work in outline mode, but at least this way don't have to close down the app and restart it to get GPU features back. We should be able to use keyboard macros for Step 1+2 and 4+5 to cut down on the clicks, but haven't tested it.

 

NVIDIA GTX 1070, 32 GB RAM, Windows 10.

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Anonymous
March 21, 2022

@Wicked SushiWell, unfortunately this doesn´t work. Animated zoom won´t work neither with these settings and this work around. 

An idea is: open the work file in 2 windows in AI.

1st window: You are doing the work with animated zoom (don´t ever change with ctrl + y! 😄 )

2nd window: You are just checking and viewing the work using the shortcuts alt + click, mouse or pen clicks. Here you can compare your work with the precision of the outline view. If you want to switch the view you have to handle with the gnarled full view.

 

Wicked Sushi
Wicked Sushi
Participating Frequently
March 21, 2022

Darn. It works on my machine™. That's also a great workaround though @20323807, especially if you have dual monitors. I just gave it a try.

B
Community Expert
Bobby HendersonCommunity ExpertAuthor
Community Expert
March 16, 2022

An additional note: when I open an Adobe Illustrator .AI document (or AIC file from the cloud) the GPU accelerated Preview mode is enabled. But if I switch the view to Outline and then switch back to Preview the GPU-enabled Preview mode is disabled. In the View menu the option "View using GPU" is grayed out. So there is definitely a problem going on.

Also, the RTX 3070 GPU in my Alienware X17 notebook is running the NVIDIA Studio Driver, version 511.65. The issue with animated zoom occurs regardless if the GPU is running the Gaming Driver or Studio Driver.

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Anonymous
March 16, 2022

the same! No helping strategy. So frustrating, as it sows down our whole work flow of the design team here!

Let´s hope, someone of the developers will read it and take action, as this is the reason why he will be paid. 

Re: AI 26.1 - GPU preview unavailable when switchi... - Adobe Support Community - 12803643

 

There are several uservoice requests of the same issue since years. 

Re: AI 26.1 - GPU preview unavailable when switchi... - Adobe Support Community - 12803643

gpu animated zoom ramdomly disables after 25.0.1 update (25.2.1) – Adobe Illustrator (uservoice.com)

Smooth animated zoom not working in Overprint Preview. – Adobe Illustrator (uservoice.com)

Animated zoom and smart guide STUCK!! – Adobe Illustrator (uservoice.com)

animated zoom malfunctions after placing images in illustrator – Adobe Illustrator (uservoice.com)

Animated Zoom Broken – Adobe Illustrator (uservoice.com)

Animated zoom stops working after preview – Adobe Illustrator (uservoice.com)

View Using GPU Gets Greyed Out Permanently with Outline Mode – Adobe Illustrator (uservoice.com)

Ilustrator needs to have the option to use Animated Zoom in Outline Mode – Adobe Illustrator (uservoice.com)

Animated/Scrubby Zoom in Outline Mode – Adobe Illustrator (uservoice.com)

gpu animated zoom ramdomly disables after 25.0.1 update (25.2.1) – Adobe Illustrator (uservoice.com)

 

Surely there are more open requests recording the same bug. It´s only a quick search result, manually. Computers and algorithms should be able to cluster this automatically to provide this to the developers. But obviously, adobe is too  busy to act. 

 

 

    B
    Community Expert
    Bobby HendersonCommunity ExpertAuthor
    Community Expert
    March 16, 2022

    I have a fairly new desktop computer at work with similar hardware (11th gen 8-core Core i7 CPU, RTX-3070 8GB GPU, 64GB of RAM, 1 TB NVMe Boot SSD, 2 TB SATA HDD, Win 10 Pro). I have 2 1080p 27" 60Hz monitors hooked up to it. Adobe Illustrator's animated zoom works in GPU preview mode, but has never worked in Outline view on this system.

    I'm planning on upgrading the OS to Win 11 Pro just to see if some of the issues get corrected. (Update: upgrading from Win 10 Pro to Win 11 Pro doesn't make a difference with the problem).

    A
    Anonymous
    March 16, 2022

    Outline view: On both of my systems the animated zoom is disabled in the outline view. (From my experience, it never worked in wire frame mode since introduction in 2015. Been working with Mac as well as MS Windows. 

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