View on CPU grayed out / not working

[markb360]

I cannot use view on CPU, thus animated zoom/scrubby zoom is not working. I do technical drawings and it increases my workflow. 

Adobe Illustrator 27.6.1 and or .2

Macbook Pro: Ventrua 13.4.1 64GB

Please help to fix.  

[Monika Gause]

Preferences say the GPU is compatible. Have you already tried a system reboot?

[markb360]

I tired that.  It didn't work. Other thoughts? 

[Anubhav Majumder]

Hello @markb360,

We understand how frustrating it can be to encounter technical issues while working in Illustrator. Would you mind updating to the latest version of Illustrator 27.8.1 and checking if it helps?

Update Illustrator

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may save a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

Thanks,
Anubhav

[markb360]

I did both those things and it didn't work. I even unstailled A I and still its not working on the newest version.  That stands true for my work machine and my home machine.  

[Anubhav Majumder]

Hello @markb360,

Sorry to hear that the suggestions did not help. Would you mind checking if Illustrator only behaves this way with some files? If yes, kindly copy the contents to a new file and check if it helps. Also, share a sample file you're having trouble with (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...), so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav