Visible & Invisible does not work properly

[MahaB82A]

I downloaded this file from freepik. Hiding/Unhiding text does not work properly. What is the reason? file & video uploaded

43411-O3PZF9

[Monika Gause]

Your video does not show. Precisely what does not work? PLease describe step by step.

[MahaB82A]

Left side of the video shows there are layers & next to layers there are eye symbols. Which is there to hide & unhide layers. You can see if I hide the "sky" layer "sky" in the graphic area is hidden & again I unhide the layer, "sky" in the graphic area does not show. This is the issue.   

[Monika Gause]

I cannot reproduce that. Did you already reboot the computer?

[MahaB82A]

Reboot does not work. I tried with other files created by me from scratch but found no similar issue.

[Monika Gause]

Then just forgetting about that file is not an option? It's not worth thinking about it.

[MahaB82A]

Forgetting can be an option. If no idea is here to fix the issue.

[barbara_a]

I am not able to reproduce this.

[Dave Creamer of IDEAS]

Did you reset the preferences?

What happens if you turn off GPU performance?

[MahaB82A]

I tried both of your recommendations but it did not work.

[Dave Creamer of IDEAS]

Can you upload the problem file? If you don't want it to upload it for everyone, click on my name and send me a message. Then I can send you my email. 

[MahaB82A]

I have already uploaded above a copy of the file in my original post. Again as follows.

43411-O3PZF9

[Dave Creamer of IDEAS]

Thanks, I wasn't sure what that link was so I was hesitant to click on it.

Unfortunately, it works perfectly on my system. I still suspect the GPU. Go to the GPU manufacturer's website and see if the drivers need updating. Another option is to uninstall Illustrator and reinstall. (I would run the Adobe CC Cleaner to uninstall, as it does a better job than just the regular uninstall.)

Also, can you give your specs to your system: OS version, processor, RAM, GPU model & driver, and hard drive space?

[MahaB82A]

It is a latest driver for graphic card.

[Dave Creamer of IDEAS]

I tried it on my Mac. I'll try it on my Windows system in about an hour. 

Are you using the GRD for SD driver?

[MahaB82A]

I use Adobe CC Cleaner to uninstall Ai but it did not work.

I use SSD. I do not know what is meant by GRD.

[Dave Creamer of IDEAS · Accepted solution]

I tested it on my Windows computer and had the same problem as your movie showed (but worked on my Mac properly).

It seems to be related to putting the drop shadow on the entire group in the Appearance panel. 

When I put it on each object separately, the visibility worked properly. 

I sense a bug...

PS: NVIDA have two types of drivers: Game Ready Driver and Studio Driver.

[MahaB82A]

I use Studio Driver. 

[MahaB82A]

So that Mac is robust compared with Windows.

[Dave Creamer of IDEAS]

Both platforms have there share of problems and advantages. This bug just happens to be one for Windows. At least there is a workaround. (Have you tested the workaround on your system yet?)

[MahaB82A]

No, I did not test any workaround.

[MahaB82A]

Thanks for finding the issue.

[MahaB82A]

One thing I noticed normally name change to work space reflect in the work space folder but it did not happed. Work space folder shows previous name.