Wacom pop-up window freezing Illustrator

New Here ,
Aug 22, 2022 Aug 22, 2022

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As at today (this has never happened previously) when I launch Illustrator a pop-up window comes up as follows:Screen Shot 2022-08-23 at 11.22.55 am.png

When I press the blue okay button, I get the spinning beach ball and need to force quit. I don't even use a Wacom tablet, and have removed any mention of Wacom on my mac. I can go to the Learn More link, but having taken all these steps, it still isn't working.

Can anyone help?

Many thanks

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correct answers 2 Correct answers

Community Expert , Aug 23, 2022 Aug 23, 2022

There maybe files lost somewhere relating to it, you need to unistall it woith the wacom uninstall tool...

find more here:

https://support.wacom.com/hc/en-us

 

 

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Adobe Employee , Aug 23, 2022 Aug 23, 2022

Hello Freohoney,

 

Sorry to hear about this experience. I would request you try removing and reinstalling the Wacom drivers as suggested by Grant and check if it helps.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults.

...

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Community Expert ,
Aug 23, 2022 Aug 23, 2022

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There maybe files lost somewhere relating to it, you need to unistall it woith the wacom uninstall tool...

find more here:

https://support.wacom.com/hc/en-us

 

 

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New Here ,
Aug 30, 2022 Aug 30, 2022

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Thanks very much. In the end I updated my Mac OS and this fixed it.

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Adobe Employee ,
Aug 23, 2022 Aug 23, 2022

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Hello Freohoney,

 

Sorry to hear about this experience. I would request you try removing and reinstalling the Wacom drivers as suggested by Grant and check if it helps.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. 
 

Looking forward to your response.

 

Thanks,

Anubhav

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