Participant

Question

We are experiencing high demand. please wait and retry your prompt soon Text to vector graphic beta

Forum|Forum|2 years ago
October 12, 2023
14 replies
50718 views

I wanna try ''generative ai'' but its not working as I expected. Why are you tring to deceive people? High demand!?!? HAH!

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I

imsamimalik

Participant

I want to try the new generative fill options but every time it shows a high-demand error. At this time, I have tried it every hour of the day and it still has the same issue.

Please somebody help if someone has already experienced this.

Monika Gause

Community Expert

Maybe your issue is addressed in the FAQ?

https://helpx.adobe.com/firefly/faq.html#about-firefly

@

@Areeba

Participant

Monika Gause

Community Expert

Is this your personal account or a company account?

This error can also show up, when an administrator has restricted access to the function.

Titan_1912

Participating Frequently

I cannot use this AI function in Illustrator anymore. First it worked and now I get the same error for over a week: We are experiencing high demand. Please wait and retry your prompt soon. It's a company account but my colleagues are able to use the AI generated function (beta) without a problem? What can we do to make it work again? I work on a HP laptop, windows 11. I uninstalled Illustrator and installed it again but nothing works?

Anshul_Saini

Community Manager

Hello esra32869063ixrx,

I apologize for any inconvenience you're experiencing with the "generative AI" feature. As Monika said, it appears that this high demand could be due to a surge in users trying out the feature, especially during events like MAX.

To better assist you, could you please provide some additional details:

Is this issue occurring frequently, or is it intermittent in your experience?
Can you share your system details (generation, make & model), such as your CPU, GPU, and the version of the operating system you're using? This information will help us understand if there might be any specific system-related factors contributing to the problem.

With this information, we can look into the issue more thoroughly and determine if there's anything specific affecting your use of the feature.

Thank you for your patience, and I'm here to help you with any further questions or concerns.

Best regards,

Anshul Saini

C

Christopher J28873203jm4o

Participant

I'm having the same problem. I've tried several times over the past week at different times of day, and have gotten this error every time. I'm using a Lenovo P53 Windows 11 laptop. I also tried uninstalling and reinstalling Ilustrator.

C

Christopher J28873203jm4o

Participant

Thanks, @Christopher J28873203jm4o, for sharing the details and screen recording. I really appreciate the quick turnaround. I have shared all the details with the product & engineering team. I will keep you updated on any developments or contact you if the team needs more info.

Thanks again!

Anshul

Update: I have learned that our IT department has disabled our Generative Fill features. Perhaps the error wording in Illustrator can be updated to be more like Photoshop, which explains this more clearly.

Monika Gause

Community Expert

Currently MAX is running. The AI is marketed all around. What do you think, people are doing currently? Exactly: throwing prompts at the AI. So high demand maybe is an understatement.

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