What does we’re processing your order?

[Albert_GD]

I got an email,after i tried to pay for an Illustrator monthly plan,any time cancellation.

We’re experiencing issues processing your order. We’ll email an update within 24 hours. You won’t be charged until your order has been processed successfully.

How long does this usually take? It's been two days.

[Mylenium · Accepted solution]

Such e-mails typically indicate an issue with specific credit cards/ payment providers. Feeel free to contact sales support directly by phone, web chat, e-mail or Twitter.

Mylenium

[KShinabery212]

It means the pizza place is preparing your pizza. Oh wait I thought this was a delivery service question.

It could be your payment method. I would call the sales team.