Skip to main content
VRAkkan
VRAkkan
Participant
September 11, 2021
Answered

What is com.adobe.dunamis?

  • September 11, 2021
  • 8 replies
  • 102194 views

Hi,

 

I was combing through the Library files of my Mac to fully dis install a few apps I had previously downloaded. I found a file called com.adobe.dunamis in the Application Support file.

 

Does anyone know what the file is? I assume it's something to do with the broader creative cloud manager but I am not sure.

 

Thanks!

Correct answer Anshul_Saini

Hi @Fabian23632324ximd,

 

We are sorry for the trouble. I checked with the product team, and as per them, it is expected behaviour if the file does not exceed 100MB and the whole folder does not exceed 1GB.

 

For further concerns, I would recommend you to Upvote this  UserVoice and add your comments there.

 

However, if you don't see the expected behaviour as I mentioned above, then please share the screenshot of the size of the folders and upload them to Creative Cloud/ DropBox/ Google Drive or any other similar service. I will share it with the product team for further investigation.

 

I will be looking forward to your response.

Thanks & Regards,

Anshul Saini

8 replies

M
michaell17036832
Participant
June 24, 2022

FWIW: I had this folder and I do not have Illustrator.  I don't know how many empty folders there were, but there were over 33 million when I went to sleep while changing the permissions to Full Control.  The Adobe applications on this Windows 10 system are as follows: Connect, Creative Cloud, Genuine Service, Lightroom, Lightroom Classic, Photoshop 2022.

F
Fabian23632324ximd
Participating Frequently
August 19, 2022

We have now also encountered the issue on Windows 10 and Illustrator 26.3.1 and Business Support has told us:
"This bug was already addressed in version 26.0.1 and fixed in pre-release 26.0.2 (Official Release 26.0.3)."

But we still observe at Illustrator startup that new folders with data are created. 😞

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
August 19, 2022

Hi @Fabian23632324ximd,

 

We are sorry for the trouble. I checked with the product team, and as per them, it is expected behaviour if the file does not exceed 100MB and the whole folder does not exceed 1GB.

 

For further concerns, I would recommend you to Upvote this  UserVoice and add your comments there.

 

However, if you don't see the expected behaviour as I mentioned above, then please share the screenshot of the size of the folders and upload them to Creative Cloud/ DropBox/ Google Drive or any other similar service. I will share it with the product team for further investigation.

 

I will be looking forward to your response.

Thanks & Regards,

Anshul Saini

    Nick Ha
    Nick Ha
    Participating Frequently
    April 1, 2022

    Anyone know what the fastest way is to delete all this stuff? I'm at 28,800,000 folders and it's crashing all my backup software.

    • Shift+Delete doesn't get anywhere. Doesn't even recognize that there's more than one directory in there.
    • del /q/s/f *.* > NUL​ doesn't seem to ever get started

    • robocopy empty_dir v1 /mir /r:0 /w:0 /e starts, but it takes several hours to get rid of even 100,000 files.

     

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    April 11, 2022

    Hi @Nick Ha @K. Flory @itsmarkk @morganm92087138,

     

    We are sorry for the trouble caused by this issue. This issue has been fixed in v26.1. Also, recently we released v26.2.1. Please update Illustrator if not done already and let us know how it goes.

     

    If you are still facing this issue on v26.2.1 as well, I will request you to share a few details:

    • A small video recording of logs getting generated would be really helpful.

    • Operating system and its build no.
    • Share the generated logs files. You may compress the logs in a zip file and upload it to Google Drive, Onedrive, or any similar service and share the download link here.

     

    I will be looking forward to your responses.

     

    Regards,

    Anshul Saini

     

    Kindhearted_mindB836
    Kindhearted_mindB836
    Participating Frequently
    August 22, 2022

    @Anshul_Saini, here's something interesting in the log files in %temp%\Adobe\com.adobe.dunamis named dunamis-*.log:

    2022-08-22T06:27:06.202770Z: t=6644: error: fs: Deleting C:\Users\kkm\AppData\Roaming\com.adobe.dunamis\aad48341-26c0-47e0-b842-ed371541ac18\v1\0\anon_events recursively failed with error: boost::filesystem::remove: The process cannot access the file because it is being used by another process: "C:\Users\kkm\AppData\Roaming\com.adobe.dunamis\aad48341-26c0-47e0-b842-ed371541ac18\v1\0\anon_events\manifest" (dunamis::Filesystem::removeAll.filesystem.cpp.101)
2022-08-22T06:27:06.219190Z: t=6644: error: fs: Deleting C:\Users\kkm\AppData\Roaming\com.adobe.dunamis\aad48341-26c0-47e0-b842-ed371541ac18\v1\0\anon_invalid_events recursively failed with error: boost::filesystem::remove: The process cannot access the file because it is being used by another process: "C:\Users\kkm\AppData\Roaming\com.adobe.dunamis\aad48341-26c0-47e0-b842-ed371541ac18\v1\0\anon_invalid_events\manifest" (dunamis::Filesystem::removeAll.filesystem.cpp.101)
2022-08-22T06:27:06.235870Z: t=6644: error: fs: Deleting C:\Users\kkm\AppData\Roaming\com.adobe.dunamis\aad48341-26c0-47e0-b842-ed371541ac18\v1\0\auth_events recursively failed with error: boost::filesystem::remove: The process cannot access the file because it is being used by another process: "C:\Users\kkm\AppData\Roaming\com.adobe.dunamis\aad48341-26c0-47e0-b842-ed371541ac18\v1\0\auth_events\manifest" (dunamis::Filesystem::removeAll.filesystem.cpp.101)
2022-08-22T06:27:06.251233Z: t=6644: error: fs: Deleting C:\Users\kkm\AppData\Roaming\com.adobe.dunamis\aad48341-26c0-47e0-b842-ed371541ac18\v1\0\auth_invalid_events recursively failed with error: boost::filesystem::remove: The process cannot access the file because it is being used by another process: "C:\Users\kkm\AppData\Roaming\com.adobe.dunamis\aad48341-26c0-47e0-b842-ed371541ac18\v1\0\auth_invalid_events\manifest" (dunamis::Filesystem::removeAll.filesystem.cpp.101)

    I hear the official response "this directory grows large by design," but I don't buy it, sorry. Every time the error  is logged, the UUID-named directory remains undeleted forever.

     

    We're sorry for the trouble caused by this finding.

    quote

    Hi @Nick Ha @K. Flory @itsmarkk @morganm92087138,

     

    We are sorry for the trouble caused by this issue. This issue has been fixed in v26.1. Also, recently we released v26.2.1. Please update Illustrator if not done already and let us know how it goes.

     

    If you are still facing this issue on v26.2.1 as well, I will request you to share a few details:

    • A small video recording of logs getting generated would be really helpful.

    • Operating system and its build no.
    • Share the generated logs files. You may compress the logs in a zip file and upload it to Google Drive, Onedrive, or any similar service and share the download link here.

     

    I will be looking forward to your responses.

     

    Regards,

    Anshul Saini

     


    By @Anshul_Saini

     

    K
    K. Flory
    Participating Frequently
    February 23, 2022

    I hit this again today, but this time I dont think it was Illustrator. I hit this earlier with Illustrator (Oct I think it was) and it created 12.5M empty directories that took my backup system to its knees and cleaned that up (only after it duplicated them and how found them). I had to revert to the old version to address it. Just got more Cloud updates two weeks ago, and broke Premeier, After Effects, Audition, and Media Encoder all now fail to launch (unless as Adminitrator) and suspect they may have resulted in 1.8M (3.6M after being backed up). I have been deleting files for 9hr now (at least I caught it early). I have spent hours with Adobe support to no avail only to break whats Adobe apps were working (Lightroom, Reader, etc.). This in a person computer for me. I can;'t imagine what people that needs these tools to work to do their jobs must suffer. 

     

    K
    K. Flory
    Participating Frequently
    February 25, 2022

    It ended up creating more directories than iniitlay thought (closer to 2.5M (5M after backup) it took nearly two days to delete all of the emtpy directories and was able to confirm that in addition to Illustrator (26.0.3), it has now propegated (at least on my system) to Adobe Premere (22.2),  After Effects (22.2) ,  Audition (22.2), and Media Encoder (22.2), and are all exhibitihg thsi behavor with the latest updates.


    Which led me to the solution soltion,     SOLVED!

     

    After deleating all of the directories under %AppData%\com.adobe.dunamis\*.

     

    Then I updated the permission on this folder to grant my Users group Full Control, Modify, Write, permission on this directory to match Adminitrators, and wha la, at least so far, all of the apps now open/launch correctly, and I dont get the runaway empty directory syndrome.  

     



     

     

     

     

    I
    itsmarkk
    Participant
    March 15, 2022

    So a month later, is your Adobe installs still doing fine?  No repeat of the Millions of folders issue?  

    We need to update our versions due to vulnerabilities, and wondering if it will bring back the Millions of  Folders attack.

    M
    morganm92087138
    Participant
    February 22, 2022

    I have 300 million files and counting.   Explorer can only read about 30 million before it crashes so there are at least 30 million more.     Running a delete loop script....in wsl => 'find /mnt/d/dir_to_files/ | xargs rm -rfv' because I like to see what its doing.  It's been running for two days now.

      I
      itsmarkk
      Participant
      February 3, 2022

      I have 3 users that have generated 96,979,779 (yeah shy of 97 MILLION) folders EACH (so nearly 300 MILLION folders) in their Windows folder redirection network folder.  Utilities that traverse the folders to find their size don't work because they are not designed to handle 97,000,000 folders or I'm just impatient to wait a day or so to see if they finish.

       

      We have rolled back our Illustrator users back to older versions.  I'm still stuck deleting 300 million folders.  So that I can actually see some progress, I have a loop statement that finds a folder and deletes it one by one.  I have 8 of those jobs running for 24 hours now and I think I am only a maybe a quarter done.  Then will have to do the same for the other 2 users.

       

      ADOBE - How can you let this update out the door, not to mention multiple updates that have this issue?????  This should be all hands on deck kill this bug development moment in the company.

      J
      JayRogers813134
      Participant
      January 13, 2022

      Hi @Anshul_Saini After this issue had stopped when I installed Illustrator 26.0.2, the problem seems to be back again. I'm getting 100MB log files in the com.adobe.dunamis folder again - not as rapidly as before but many log files. The fan kicks on and it starts filling up the folder with logs. It seems to happen when there is a placed raster file into illustrator. Not sure why the issue started up again, but it's happened 2 days straight now.

        Anshul_Saini
        Community Manager
        Anshul_SainiCommunity Manager
        Community Manager
        January 20, 2022

        Hi @JayRogers813134,

         

        Sorry to hear about this. Could you please confirm if the complete folder size is growing above 1GB?

         

        Looking forward to your response.

         

        Regards,

        Anshul Saini

        J
        JayRogers813134
        Participant
        January 20, 2022

        Hi @Anshul_Saini - I deleted the files as they were piling up, so I'm not sure. I quit Illustrator and restarted the computer twice then gave up. Currently the issue isn't happening, but the total in the folder is definitely under 1GB now (a few Zero K, a few 4-6MB, a few 100-200KB). If I left it to keep running, I'm pretty sure it would have. 

        VRAkkan
        VRAkkanAuthor
        Participant
        January 7, 2022

        A temporary solution that worked for me is to open up the com.adobe.dunamis folder when launching Illustrator and immediately deleting the first log file that gets generated inside the folder. After deleting it, you can use Illustrator without further log files being generated in that folder. While this method generally worked for me, there were a handful of times where this didn't work (if anyone is interested, this happened with large .ai files with a lot of embedded images and layers that were made using previous two versions of Illustrator). I hope this helps someone still struggling with this issue!

          J
          JayRogers813134
          Participant
          October 6, 2021

          It seems to be a repository for log files, but I'm not sure what other purpose it serves. I found it because I'm currently having an issue with Adobe Illustrator generating and dumping a bunch of large log files into that folder and filling up my hard drive. 

            VRAkkan
            VRAkkanAuthor
            Participant
            October 6, 2021

            I just had that same issue. Pretty strange to say the least.

              Terms & ConditionsAccessibility statement
              Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices