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VRAkkan
VRAkkan
Participant
September 11, 2021
Answered

What is com.adobe.dunamis?

  • September 11, 2021
  • 8 replies
  • 102463 views

Hi,

 

I was combing through the Library files of my Mac to fully dis install a few apps I had previously downloaded. I found a file called com.adobe.dunamis in the Application Support file.

 

Does anyone know what the file is? I assume it's something to do with the broader creative cloud manager but I am not sure.

 

Thanks!

Correct answer Anshul_Saini

Hi @Fabian23632324ximd,

 

We are sorry for the trouble. I checked with the product team, and as per them, it is expected behaviour if the file does not exceed 100MB and the whole folder does not exceed 1GB.

 

For further concerns, I would recommend you to Upvote this  UserVoice and add your comments there.

 

However, if you don't see the expected behaviour as I mentioned above, then please share the screenshot of the size of the folders and upload them to Creative Cloud/ DropBox/ Google Drive or any other similar service. I will share it with the product team for further investigation.

 

I will be looking forward to your response.

Thanks & Regards,

Anshul Saini

8 replies

M
michaell17036832
Participant
June 24, 2022

FWIW: I had this folder and I do not have Illustrator.  I don't know how many empty folders there were, but there were over 33 million when I went to sleep while changing the permissions to Full Control.  The Adobe applications on this Windows 10 system are as follows: Connect, Creative Cloud, Genuine Service, Lightroom, Lightroom Classic, Photoshop 2022.

F
Fabian23632324ximd
Participating Frequently
August 19, 2022

We have now also encountered the issue on Windows 10 and Illustrator 26.3.1 and Business Support has told us:
"This bug was already addressed in version 26.0.1 and fixed in pre-release 26.0.2 (Official Release 26.0.3)."

But we still observe at Illustrator startup that new folders with data are created. 😞

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
August 19, 2022

Hi @Fabian23632324ximd,

 

We are sorry for the trouble. I checked with the product team, and as per them, it is expected behaviour if the file does not exceed 100MB and the whole folder does not exceed 1GB.

 

For further concerns, I would recommend you to Upvote this  UserVoice and add your comments there.

 

However, if you don't see the expected behaviour as I mentioned above, then please share the screenshot of the size of the folders and upload them to Creative Cloud/ DropBox/ Google Drive or any other similar service. I will share it with the product team for further investigation.

 

I will be looking forward to your response.

Thanks & Regards,

Anshul Saini

    Nick Ha
    Nick Ha
    Participating Frequently
    April 1, 2022

    Anyone know what the fastest way is to delete all this stuff? I'm at 28,800,000 folders and it's crashing all my backup software.

    • Shift+Delete doesn't get anywhere. Doesn't even recognize that there's more than one directory in there.
    • del /q/s/f *.* > NUL​ doesn't seem to ever get started

    • robocopy empty_dir v1 /mir /r:0 /w:0 /e starts, but it takes several hours to get rid of even 100,000 files.

     

    Kindhearted_mindB836
    Kindhearted_mindB836
    Participating Frequently
    August 22, 2022

    Technically, del /q/s/f *.* > NUL should the fastest. It needs to enumerate all files before deleting them, because any program may only delete a file by its name. Another option is rmdir /s /q com.adobe.dunamis from one level above. It will delete the com.adobe.dunamis directory itself, but I'm sure the darn thing will create it in no time. But there is no way to avoid enumerating files.

     

    Currently, I have a task in Task Scheduler to clean the folder every 30 minutes at most, or as soon as the computer is idle. Open Task Scheduler, right-click the list of tasks, select "Create New Task...". A multi-tab dialog appears.

    1.  General: Name the task Clean Adobe's S**t (sorry, could not resist, I'm angry), select "Configure for: Windows 10" at the bottom. Other defaults are good (run as you, only if you are logged on).
    2.  Triggers: Add one trigger, "At logon", "Specific user" (default you, it's what you want), Check the box at the line  "Repeat task every: 30 minutes", "for the duration of: indefinitely" and set parameters like in bold.
    3.  Actions: Add one action: "Strart a program", Program: C:\Windows\System32\cmd.exe ; Arguments: /c rmdir /q /s com.adobe.dunamis & exit 0 (no quotes needed, task scheduler starts program passing it the whole string). Start in: C:\Users\your_username\AppData\Roaming The & exit 0 is needed so that the task is not considered failed if the directory is in use and rmdir fails (it nearly always is; the content is still deleted)
    4.  Conditions: Check "Start the task only if computer is idle for: 1 minute" Set "Wait for idle: 20 minutes" (you can type in any valid time, not only what's in the drop box). Uncheck "Stop if computer ceases to be idle", or it will be killed. Power settings are up to you; on a desktop unckeck them, on a notebook on battery is your call. I'd allow it, on an SSD it's incomparable with how much battery power Photoshop (in my case) needs.

    5. Settings: everything good by default. Make sure "Don't start a new instance" is selected at the bottom.

    Click OK and start the task from its right click menu (otherwise it will start only on the next logon). Status should be Running. Manual start does not wait for idle, it should begin cleanup immediately.  Hit F5 to refresh task view, to make sure it hasn't failed. It will be either Running, or Ready and completed with status 0: depending of how much crap has accumulated, this run can last for a while. Check that it in fact emptied the directory.

    On regular repeated runs, if 10 minutes (after unsuccessfully waiting 20 minutes for computer idle) is not enough to clean stuff, it will miss the next 30 minute start mark, but that's fine, you don't want it to keep your disk busy for too long too often.

     

    I'm going to try a couple other things:

    • Create a 50-100 MB volume, mount it under this directory as a mountpoint. Formatting a volume deletes all files instantly. I dunno what will happen if the volume fills up, tho, and the crapspout will get I/O errors creating more files.
    • Tweak security on this com.adobe.dunamis directory to deny creating new files and directories and writing to it (Properties, Security tab, Advanced, Add. Principal Everyone, access type Deny, Applies to Subfolders and files only, From Basic permissions (default), check Write and uncheck everything else. No one will be able to write anything to it, so it will be forever empty. But same potential problem remains: will everything crash and burn if the thing is unable to create its deluge of files.
      Kindhearted_mindB836
      Kindhearted_mindB836
      Participating Frequently
      August 22, 2022

      UPDATE: As I suspected, if Photoshop is unable to create the file in that directory, it hangs on start. So the access denial does not work, and an attempt to mount a limited size volume at this directory will probably crash or freeze it if the volume overflows. The scheduled task deleting the files every 30 minutes is the only sensible remedy before this is really fixed.

      K
      K. Flory
      Participating Frequently
      February 23, 2022

      I hit this again today, but this time I dont think it was Illustrator. I hit this earlier with Illustrator (Oct I think it was) and it created 12.5M empty directories that took my backup system to its knees and cleaned that up (only after it duplicated them and how found them). I had to revert to the old version to address it. Just got more Cloud updates two weeks ago, and broke Premeier, After Effects, Audition, and Media Encoder all now fail to launch (unless as Adminitrator) and suspect they may have resulted in 1.8M (3.6M after being backed up). I have been deleting files for 9hr now (at least I caught it early). I have spent hours with Adobe support to no avail only to break whats Adobe apps were working (Lightroom, Reader, etc.). This in a person computer for me. I can;'t imagine what people that needs these tools to work to do their jobs must suffer. 

       

      K
      K. Flory
      Participating Frequently
      February 25, 2022

      It ended up creating more directories than iniitlay thought (closer to 2.5M (5M after backup) it took nearly two days to delete all of the emtpy directories and was able to confirm that in addition to Illustrator (26.0.3), it has now propegated (at least on my system) to Adobe Premere (22.2),  After Effects (22.2) ,  Audition (22.2), and Media Encoder (22.2), and are all exhibitihg thsi behavor with the latest updates.


      Which led me to the solution soltion,       SOLVED!

       

      After deleating all of the directories under %AppData%\com.adobe.dunamis\*.

       

      Then I updated the permission on this folder to grant my Users group Full Control, Modify, Write, permission on this directory to match Adminitrators, and wha la, at least so far, all of the apps now open/launch correctly, and I dont get the runaway empty directory syndrome.  

       



       

       

       

       

      I
      itsmarkk
      Participant
      March 15, 2022

      So a month later, is your Adobe installs still doing fine?  No repeat of the Millions of folders issue?  

      We need to update our versions due to vulnerabilities, and wondering if it will bring back the Millions of  Folders attack.

      M
      morganm92087138
      Participant
      February 22, 2022

      I have 300 million files and counting.   Explorer can only read about 30 million before it crashes so there are at least 30 million more.     Running a delete loop script....in wsl => 'find /mnt/d/dir_to_files/ | xargs rm -rfv' because I like to see what its doing.  It's been running for two days now.

        I
        itsmarkk
        Participant
        February 3, 2022

        I have 3 users that have generated 96,979,779 (yeah shy of 97 MILLION) folders EACH (so nearly 300 MILLION folders) in their Windows folder redirection network folder.  Utilities that traverse the folders to find their size don't work because they are not designed to handle 97,000,000 folders or I'm just impatient to wait a day or so to see if they finish.

         

        We have rolled back our Illustrator users back to older versions.  I'm still stuck deleting 300 million folders.  So that I can actually see some progress, I have a loop statement that finds a folder and deletes it one by one.  I have 8 of those jobs running for 24 hours now and I think I am only a maybe a quarter done.  Then will have to do the same for the other 2 users.

         

        ADOBE - How can you let this update out the door, not to mention multiple updates that have this issue?????  This should be all hands on deck kill this bug development moment in the company.

        J
        JayRogers813134
        Participant
        January 13, 2022

        Hi @Anshul_Saini After this issue had stopped when I installed Illustrator 26.0.2, the problem seems to be back again. I'm getting 100MB log files in the com.adobe.dunamis folder again - not as rapidly as before but many log files. The fan kicks on and it starts filling up the folder with logs. It seems to happen when there is a placed raster file into illustrator. Not sure why the issue started up again, but it's happened 2 days straight now.

          Anshul_Saini
          Community Manager
          Anshul_SainiCommunity Manager
          Community Manager
          January 20, 2022

          Hi @JayRogers813134,

           

          Sorry to hear about this. Could you please confirm if the complete folder size is growing above 1GB?

           

          Looking forward to your response.

           

          Regards,

          Anshul Saini

          J
          JayRogers813134
          Participant
          January 20, 2022

          Hi @Anshul_Saini - I deleted the files as they were piling up, so I'm not sure. I quit Illustrator and restarted the computer twice then gave up. Currently the issue isn't happening, but the total in the folder is definitely under 1GB now (a few Zero K, a few 4-6MB, a few 100-200KB). If I left it to keep running, I'm pretty sure it would have. 

          VRAkkan
          VRAkkanAuthor
          Participant
          January 7, 2022

          A temporary solution that worked for me is to open up the com.adobe.dunamis folder when launching Illustrator and immediately deleting the first log file that gets generated inside the folder. After deleting it, you can use Illustrator without further log files being generated in that folder. While this method generally worked for me, there were a handful of times where this didn't work (if anyone is interested, this happened with large .ai files with a lot of embedded images and layers that were made using previous two versions of Illustrator). I hope this helps someone still struggling with this issue!

            J
            JayRogers813134
            Participant
            October 6, 2021

            It seems to be a repository for log files, but I'm not sure what other purpose it serves. I found it because I'm currently having an issue with Adobe Illustrator generating and dumping a bunch of large log files into that folder and filling up my hard drive. 

              VRAkkan
              VRAkkanAuthor
              Participant
              October 6, 2021

              I just had that same issue. Pretty strange to say the least.

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