I was combing through the Library files of my Mac to fully dis install a few apps I had previously downloaded. I found a file called com.adobe.dunamis in the Application Support file.
Does anyone know what the file is? I assume it's something to do with the broader creative cloud manager but I am not sure.
It seems to be a repository for log files, but I'm not sure what other purpose it serves. I found it because I'm currently having an issue with Adobe Illustrator generating and dumping a bunch of large log files into that folder and filling up my hard drive.
I just had that same issue. Pretty strange to say the least.
I called up Adobe and after explaining that many of the solutions they gave me didn't work, they called me and told me they discovered that the log dumping thing is actually a new bug and that they'll patch it in the next update for Illustrator.
The "bug" is present for months, I've updated at least twice but had the problem persisting. I lost my important project files because of it. How hard is it to solve this bug or at least create a temporary fix?
I'm using M1 Macbook Pro if anyone from Adobe is actually checking all my apps are updates, using the latest macOS latest Illustrator latest everything. It is really frustrating to lose your project files and it crashes the WHOLE SYSTEM not just Illustrator itself.
While there are a couple of Adobe staffers who show up here with some regularity, most of us are just Illustrator users. If you want to be sure that "anyone from Adobe is actually checking", please post your description of the bug and your information at https://illustrator.uservoice.com/. Check to see if the bug has already been listed there, and cast a vote for its fixing, as well as commenting and adding your information.
I upgraded to v26 hoping that would fix the problem. The latest upgrade to 26.0.1 still has this issue. It doesn't occur frequently now, but it definitely happens. It seems to be occuring in files where there are hi-res placed images and the file size overall is large. I'm not sure if it's related to memory or something else since the fan always gets kicked on, but it has happened a few random times since upgrading. Closing the program, waiting a few minutes and restarting Illustrator stops this process.
This problem still exists. Using WinDirStat.exe this folder is using up 116GB on my 500GB OS drive.
Yeah I got a warning from my system about my C: Drive filling up, figured I'd run WinDirStat.exe as well and apparently these log files are eating up 30GB of my SSD. 100 MB each..,
Sorry to hear about the trouble you all are facing. I would request you all to try our latest Prerelease build, v26.0.2. In this, we have tried to address this issue.
Please follow the instructions below to get this:
1. If you are not already part of the Illustrator Prerelease program, then please click this link to join the prerelease – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713
2. Accept Prerelease Agreement
3. Go to Creative Cloud Desktop and look for Prerelease in the Apps section.
4. Install/Update to Illustrator Prerelease 26.0.2 from Creative Cloud Desktop Pre-Release Tab (This will not replace the existing installation of Release build of Illustrator)
Please let us know how it goes.
This build also contains fixes for stability, security, and some other reported issues.
This is BS in typical Adobe fashion. We are a firm of only 85 employees and I am dealing with over 900,000 empty log files in com.adobe.dunamis. You may say whatever they are 0 bytes but I have other funtions that need to search the network like anti-virus and large file search and those utilities are be inundated unecessarily by 900,000 empty folders. Adobe fix your Sh!t. At hat we pay for subscription are you serious?
Cancelled my subscription (which they told me I was breaking the contract and need to pay more to cancel, so I just got a new credit card from my bank)
I'm currently using alternatives on Mac Vectornator does the job for me but it is understandable that you might need more. I wish all the illustrator users to have a good day.
Yes, WinDirStat is how I found out about the Adobe problem. My WinDirStat would never finish scan my D drive. It just keeps finding more and more folders under com.adobe.dunamis.
Quick update: I'm now having the log file dumping issue with After Effects.
Same issue. Log files in that folder
Thanks for reaching out. Would you mind confirming if the file exceeds 100MB and the whole folder exceed 1GB? If not, then this is expected behavior.
I would recommend you Upvote this UserVoice and add your comments there.
However, if you don't see the expected behavior as I mentioned above, then please share the screenshot of the size of the folders and upload them to Creative Cloud/ DropBox/ Google Drive or any other similar service. I will share it with the product team for further investigation. Also, please confirm the exact version of OS & AI & share a screenshot of your system specs.
I will be looking forward to your response.
A temporary solution that worked for me is to open up the com.adobe.dunamis folder when launching Illustrator and immediately deleting the first log file that gets generated inside the folder. After deleting it, you can use Illustrator without further log files being generated in that folder. While this method generally worked for me, there were a handful of times where this didn't work (if anyone is interested, this happened with large .ai files with a lot of embedded images and layers that were made using previous two versions of Illustrator). I hope this helps someone still struggling with this issue!
Hi @Anshul_Saini After this issue had stopped when I installed Illustrator 26.0.2, the problem seems to be back again. I'm getting 100MB log files in the com.adobe.dunamis folder again - not as rapidly as before but many log files. The fan kicks on and it starts filling up the folder with logs. It seems to happen when there is a placed raster file into illustrator. Not sure why the issue started up again, but it's happened 2 days straight now.
Hi @Anshul_Saini - I deleted the files as they were piling up, so I'm not sure. I quit Illustrator and restarted the computer twice then gave up. Currently the issue isn't happening, but the total in the folder is definitely under 1GB now (a few Zero K, a few 4-6MB, a few 100-200KB). If I left it to keep running, I'm pretty sure it would have.
Thanks for sharing the details, @JayRogers61549. I have forwarded these details to the engineering team. I will contact you if we need any further details or if there is any update on this issue.
I have 3 users that have generated 96,979,779 (yeah shy of 97 MILLION) folders EACH (so nearly 300 MILLION folders) in their Windows folder redirection network folder. Utilities that traverse the folders to find their size don't work because they are not designed to handle 97,000,000 folders or I'm just impatient to wait a day or so to see if they finish.
We have rolled back our Illustrator users back to older versions. I'm still stuck deleting 300 million folders. So that I can actually see some progress, I have a loop statement that finds a folder and deletes it one by one. I have 8 of those jobs running for 24 hours now and I think I am only a maybe a quarter done. Then will have to do the same for the other 2 users.
ADOBE - How can you let this update out the door, not to mention multiple updates that have this issue????? This should be all hands on deck kill this bug development moment in the company.
I have 300 million files and counting. Explorer can only read about 30 million before it crashes so there are at least 30 million more. Running a delete loop script....in wsl => 'find /mnt/d/dir_to_files/ | xargs rm -rfv' because I like to see what its doing. It's been running for two days now.
I hit this again today, but this time I dont think it was Illustrator. I hit this earlier with Illustrator (Oct I think it was) and it created 12.5M empty directories that took my backup system to its knees and cleaned that up (only after it duplicated them and how found them). I had to revert to the old version to address it. Just got more Cloud updates two weeks ago, and broke Premeier, After Effects, Audition, and Media Encoder all now fail to launch (unless as Adminitrator) and suspect they may have resulted in 1.8M (3.6M after being backed up). I have been deleting files for 9hr now (at least I caught it early). I have spent hours with Adobe support to no avail only to break whats Adobe apps were working (Lightroom, Reader, etc.). This in a person computer for me. I can;'t imagine what people that needs these tools to work to do their jobs must suffer.
It ended up creating more directories than iniitlay thought (closer to 2.5M (5M after backup) it took nearly two days to delete all of the emtpy directories and was able to confirm that in addition to Illustrator (26.0.3), it has now propegated (at least on my system) to Adobe Premere (22.2), After Effects (22.2) , Audition (22.2), and Media Encoder (22.2), and are all exhibitihg thsi behavor with the latest updates.
Which led me to the solution soltion, SOLVED!
After deleating all of the directories under %AppData%\com.adobe.dunamis\*.
Then I updated the permission on this folder to grant my Users group Full Control, Modify, Write, permission on this directory to match Adminitrators, and wha la, at least so far, all of the apps now open/launch correctly, and I dont get the runaway empty directory syndrome.