when I export my logo, it is coming up with unwanted lines

Community Beginner ,
Jul 12, 2022 Jul 12, 2022

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I have created a logo for a friend and in illustrator itself, it looks perfect. but when i go to export it into a transparent PNG or any other format, it puts an unwanted line through a section of it. 

 

Anyone know how i can fix this as i cant see the issue on illustrator. 

 

I have uploaded some screenshots so you get an idea of what i mean. 

 

Charlie2892_0-1657642671643.png

Charlie2892_1-1657642797516.png

 

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Community Beginner , Jul 20, 2022 Jul 20, 2022

That's going to have to be something I need to learn how to do then! I managed to sort it this time round though. I had to slightly crop one side of the image and it disappeared 😕 

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Community Expert ,
Jul 12, 2022 Jul 12, 2022

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What is that? A gradient? Or a pattern?

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Community Beginner ,
Jul 12, 2022 Jul 12, 2022

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I created the fill by using an image and adding it to my swatch pannel 

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Community Expert ,
Jul 12, 2022 Jul 12, 2022

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So that is not a gold gradient fill, but a placed bitmap.  I would recreate that as a vector gradient fill?

 

Otherwise need more info

  • specs of placed files, colorpsace, pixel width and eight
  • physical size of the gradient
  • png settings used
  • does thsi happen in other file formats liek .jpg or .pdf
  • Does the white line show if you open in photoshop

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Community Beginner ,
Jul 20, 2022 Jul 20, 2022

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That's going to have to be something I need to learn how to do then! I managed to sort it this time round though. I had to slightly crop one side of the image and it disappeared 😕 

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Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

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Hi @Charlie2892,

 

Sorry to hear about the trouble you are facing. Would you mind sharing a few details along with the ones asked by Mike:

  • The exact version of Illustrator
  • Is this happening with this specific logo file? If yes, would it be possible for you to share it with us? We'll check it at our end.
  • Is this line appear in photos or the preview app as well?

 

We are here to help. We just need more info.

 

Thanks & Regards,

Anshul Saini

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Community Beginner ,
Jul 20, 2022 Jul 20, 2022

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Hi Anshul, 

 

I have sorted it now thank you! I had to slightly crop one side of the image as I had a deadline. Definitely going going to learn how to make a gradient myself in future 🙂 

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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Glad to hear you were able to resolve the issue. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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