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When I try to open my exercise files with Illustrator open it asks me to download the app

Explorer ,
Mar 05, 2023 Mar 05, 2023

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I wanted to do one of the recommended exercises.  I have AI open on my PC, but when I try to download the exercise, it tells me to download the app. 

 https://creativecloud.adobe.com/cc/discover/article/take-a-creative-break-with-these-simple-exercise...

 

When I go to "All Apps" it shows it as up to date. 

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Adobe
Community Expert ,
Mar 05, 2023 Mar 05, 2023

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restart your computer and retry.

 

if that fails, try a different browser.  make sure you have all cookies enabled and allow javascript.

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Adobe Employee ,
Mar 06, 2023 Mar 06, 2023

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Hi, 

We're here to help you. Are you on Mac or Windows?

 What version of the Operating system are you on? 

 

Thanks 

Kanika

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Explorer ,
May 01, 2023 May 01, 2023

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I am on Windows 10. I have tried updating / reinstalling etc. Still happens. tbh I have given up. 

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Community Expert ,
May 01, 2023 May 01, 2023

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Please tell us your system info.

Please tell us exactly what the message is. Or show a screenshot.

Do you have the Creative Cloud app installed? 

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Community Expert ,
May 01, 2023 May 01, 2023

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LATEST

@LRHH 

 

did you restart your computer and then retry updating?  if so, does everything else with ai work normally?

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