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Which version of Illustrator suitable for Windows 10 1703

New Here ,
Oct 10, 2017 Oct 10, 2017

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I installed Illustrator CC 2017, but I stuck in a problem that AI is always crashed when I saved files or copy/ paste artwork, not responding for about 20 minutes - just a black screen until it continued working the next step.It also take a long time to start.  I have read a discussion that AI CC 2017 21.1.0 is not suitable for Window 10 ver 1703, and I tried to install a older version (CC 2015) but the problem's still the same. What can I do now?  Attached picture is the information of my Windows1.png

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correct answers 1 Correct answer

Guide , Oct 11, 2017 Oct 11, 2017

Illustrator runs perfectly on most Win10/1703 systems.

What about your graphics card? See the system requirements: Adobe Illustrator system requirements

Fenja

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Guide ,
Oct 11, 2017 Oct 11, 2017

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Illustrator runs perfectly on most Win10/1703 systems.

What about your graphics card? See the system requirements: Adobe Illustrator system requirements

Fenja

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Community Expert ,
Oct 11, 2017 Oct 11, 2017

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You might want to reach out to the support desk.

Contact Customer Care

HTH

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