Inspiring

Answered

white area on the right with JPEG not there with PDF or AI file?

Forum|Forum|7 years ago
October 29, 2018
5 replies
4827 views

Evening, I have what is prob a simple problem but is very irritating and I cannot find a solution. I have designed some book covers for a friend and when I send her a PDF version it seems fine, the AI file opens fine but when I export to JPEG there is a big white line at the right hand side almost the same size as my artwork. Does anyone know why this is and how i can remove this? I have thought that it is exporting outside the artboard but there is nothing there for def. Could it be that the JPEG rules has a different setting size from my artwork?

Correct answer RiverTam99

If this weird behavior is only happening on this one file, I'd probably just crop it in Photoshop to be done with it. Later, I would take the time to create a new Illustrator file, copy over the work carefully making sure not to pick up anything unexpected, and save a new document.

I get frustrated not tracking down the exact problem, but sometimes it's faster to just deal with it--as long as it's not an issue plaguing all your work.

I did Cntl A and guess what?? I had a small dot outside the artboard doh! not sure why some file formats ignored it but JPEG did not. I will sleep better tonight now! thank you everyone

maxwithdax

Community Expert

Have you tried opening the resulting image in Photoshop? Is the line visible there?

Are you generating the jpg from Illustrator or from the pdf?

- Dax

R

RiverTam99Author

Inspiring

JPEG is created from illustrator and white line is visable when i open the jpeg file in photoshop

R

RiverTam99Author

Inspiring

B

Ballookey Klugeypop

Inspiring

There's nothing visible over there, but are you sure you don't have any stray points outside the artboard? Or possibly an object with zero fill and zero stroke?

Illustrator is definitely finding something out there. If you export as JPG and be sure to check the "Use Artboard" option, it should only export what's visible in your artboard.

R

RiverTam99Author

Inspiring

I have given a screen shot to show nothing visable and I have ticked the box - but thank you for trying

R

RiverTam99Author

Inspiring

R

RiverTam99Author

Inspiring

I am just sending over social media some images of the artwork for her to look at as she only has a phone which was my reason for exporting to jpeg and not PNG as she cannot save graphic files. Interesting though as the PNG file does not have the white side

maxwithdax

Community Expert

Okay.. I FIGURED IT OUT!!!! WOOT WOOT.

Your image is fine. Your problem is SOCIAL MEDIA. Whatever you are editing the jpeg in here - https://forums.adobe.com/servlet/JiveServlet/showImage/2-10714542-1609724/crop.JPG

Wants a 1 to 1 ratio. A square. You are sending her a portrait shaped rectangle. Guessing that she is trying to share on instagram? Of course, Insta wants a square so the "added white space" is really just the empty area left after the rectangle is forced to the square shape.

- Dax

R

RiverTam99AuthorCorrect answer

Inspiring

If this weird behavior is only happening on this one file, I'd probably just crop it in Photoshop to be done with it. Later, I would take the time to create a new Illustrator file, copy over the work carefully making sure not to pick up anything unexpected, and save a new document.

I get frustrated not tracking down the exact problem, but sometimes it's faster to just deal with it--as long as it's not an issue plaguing all your work.

I did Cntl A and guess what?? I had a small dot outside the artboard doh! not sure why some file formats ignored it but JPEG did not. I will sleep better tonight now! thank you everyone

Jacob Bugge

Community Expert

RiverTam,

Apart from a JPEG probably being less suitable for a raster image version, where a PNG24 would seem more appropriate, and what would be the purpose of it(?), depending on version, a JPEG/PNG/whatever will contain what is within the Artboard (or you may fit the Artboard to the artwork) or the Crop Area, nothing outside that.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded