White stripes when using Ray-Tracing render

New Here ,
Jul 15, 2022 Jul 15, 2022

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Ai_whitestripes_rt.png

Can someone please help what is going on with my Ai? Everytime I try to render out with ray-tracing ON these white stripes always shows up.

 

Please someone help!

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Bug , Performance

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Adobe Community Professional ,
Jul 15, 2022 Jul 15, 2022

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Do you use the latest Illustrator version?

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New Here ,
Jul 24, 2022 Jul 24, 2022

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Yes. I'm using the latest Adobe Illustrator and the issues still exists 

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Adobe Community Professional ,
Jul 25, 2022 Jul 25, 2022

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The reason I asked is because your panel shows Technology Preview at the bottom and in the current version it says Share feedback. Did you update in the meantime to 26.3.1?

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New Here ,
Jul 25, 2022 Jul 25, 2022

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Yes, its says 26.3.1Ai_report.png

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Adobe Community Professional ,
Jul 25, 2022 Jul 25, 2022

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Then you updated it in the meantime. You can click the Share feedback button in that panel to report it.

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Adobe Employee ,
Jul 15, 2022 Jul 15, 2022

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Hello @magiknizm,

 

Sorry to hear about this experience. I hope updating to the latest version of Illustrator, as suggested by Ton, helped resolve the problem. If not, kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hello @magiknizm,

 

I hope the problem is resolved by now. If not, kindly update this thread so we can investigate this issue further.

 

Regards.

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New Here ,
Jul 24, 2022 Jul 24, 2022

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The issues still exists 

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Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

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Hello @magiknizm,

 

Thanks for confirming. I would request you try updating the GPU drivers and check if it helps.

Also, kindly share the System Info for your computer by following the steps shared in this article (https://support.audient.com/hc/en-us/articles/217206526-How-Do-I-Send-My-System-Information-), so we can check this further.

 

Looking forward to your response.

 

Thanks,

Anubhav 

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New Here ,
Jul 26, 2022 Jul 26, 2022

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Hi, Thank you for your attention!

I'm sure that my GPU drivers are up to date.
It never happened before, I really don't know what to do.

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Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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Hello @magiknizm,

 

Sorry for the late response. I hope the problem is resolved by now. If not, kindly try unchecking Reduce Noise in the Render Setting on the 3D panel and check if the issue persists.

 

Looking forward to your response.

 

Regards.

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New Here ,
Aug 05, 2022 Aug 05, 2022

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Hello!

So I tested it again by unchecking Reduce Noise in the Render Setting, seemed the white stripes disappeared. But the result not as smooth.

But when I turned it back on, the issues comes back again. 

Now I'm really confused. Any suggestions?

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