Who has ever encountered this problem in ai programs?

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Sep 20, 2022 Sep 20, 2022

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Who has ever encountered this problem in ai programs?S__22773765.jpg

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Adobe Employee ,
Sep 20, 2022 Sep 20, 2022

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Hello Narupon 26200258fy1y,

 

Sorry to hear about this experience. I would request you try updating the GPU drivers by following the steps shared in this help article and check if it helps: https://helpx.adobe.com/in/x-productkb/multi/update-graphics-driver.html.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
 

Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. 

Looking forward to hearing from you.

 

Thanks,
Anubhav

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