Participant

Answered

Why are the Adobe (TypeKit) fonts I am syncing not showing up for use in Illustrator?

Forum|Forum|11 years ago
April 29, 2014
25 replies
110205 views

Hi there,

I am beyond frustrated right now. But that's neither here nor there for anyone reading this so I will get to the point.

I have synced the TypeKit font, Tablet Gothic Wide to my Mac, but it simply won't show up as a font choice in Illustrator. Any help here would be greatly appreciated.

Thanks

Sam

This topic has been closed for replies.

Correct answer Ashutosh_Mishra

Hi all,

We're sorry to hear about your experience. We have created this help article (https://helpx.adobe.com/fonts/user-guide.html/fonts/kb/troubleshoot-font-activation.ug.html) that should help you resolve most of the font activation issues.

For other font related issues, we suggest the following help articles:

Please feel free to reach out if you still need assistance, we'd be happy to help.

Regards,

Ashutosh

Show previous replies

rcraighead

Legend

I have this issue today and realize when I go to "Manage my account" from Illustrator, it takes me to my personal CC account login (which I am not allowed to change on the login page). When I go to the CC app I am logged in under my work account. This is confusing since I am logged in under my personal account in the browser in order to access my Adobe Forum user account. This CC world is not fun sometimes.

Susan Loncar Design

Known Participant

I also have the issue. My CC app shows the fonts as synced, but InDesign does not. No idea why.

F

flutepunch

Participant

I had this problem also just today. After reading Liz's note above about Cloud running for sync, I opened my Cloud app, and nothing was there. I quit it, and started it again from the Start menu, and it said "Unable to connect to Adobe." Then it refreshed with a message about an update, so I clicked to install that, which took a few minutes. I discovered my shortcut no longer worked, so I got rid of it and launched from Start, which worked great, and my fonts had returned to normal in my Ai file. I then recreated my taskbar shortcut.

liz, Adobe Type

Community Manager

Hi Sam,

I'm sorry that you ran into trouble with this. I've confirmed that the font selections are added to your account correctly.

In case you weren't aware, the Creative Cloud application needs to be running on your computer in order for the fonts to be synced. If you don't have that installed, you can download it for free from https://creative.adobe.com/products

Once you have Creative Cloud running:

- Are the fonts showing up in the Fonts tab of Creative Cloud?

- If you haven't done so already, would you please try turning off font sync in the Creative Cloud application, wait a moment, and then turn it back on? The option to do this is under the gear icon in Preferences > Fonts ("sync on/off"). Sometimes the app just needs a fresh session for the fonts to appear again.

If that doesn't make a difference, please send your recent sync log files to Typekit Support at support@typekit.com so that we can look into it further.

Thank you,

-- liz

On OS X:

* Open the Finder

* under the Go menu, select "Go To Folder"

* in the window that opens, type: /Users/(username)/Library/Application Support/Adobe/CoreSync/

Remember to replace "(username)" with your own account name.

(Or if you are comfortable working from the Terminal, cd to $HOME/Library/Application Support/Adobe/CoreSync/)

Attach the 3 or 4 most recent CoreSync-yyyy-MM-dd.log files to an email. Please don't send a zip file, as they often get flagged as spam.