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Why can't AI2023 open the PDF files exported from Packmage?

New Here ,
May 04, 2023 May 04, 2023

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Hello, I have been using Packmage CAD to generate PDF vector graphics and have always been able to open and edit them in AI, even in Illustrator v26.5.3. However, the latest version of Illustrator 2023 is giving me an error. Could you please help me fix it or make it compatible with the old version of PDF?

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LEGEND ,
May 04, 2023 May 04, 2023

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Illustrator is not a general PDF editor, so it will often fail. This is not a fault. Your workflow does not have solid foundations. You can, however, install the previous version of Illustrator and keep using it until it breaks.

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New Here ,
May 04, 2023 May 04, 2023

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I know, but the PDF file only contains vector information including the layer information from the AI file. It opens fine in older versions, so I hope the new version will fix the bug.

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LEGEND ,
May 04, 2023 May 04, 2023

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If you feel this is a bug, be sure to report it. (A post in the forums is NOT a bug report. https://www.adobe.com/products/wishform.html)

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New Here ,
May 04, 2023 May 04, 2023

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Thank you, this is exactly what I needed!

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Community Expert ,
May 04, 2023 May 04, 2023

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Or Illustrator Uservoice:

https://illustrator.uservoice.com/

Edit: I see now that the wishform also leads to the Uservoice page...

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New Here ,
May 04, 2023 May 04, 2023

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Thank you, this is exactly what I needed!!

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