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Why can't I drag and drop or place images into illustrator any more?

Community Beginner ,
Dec 02, 2023 Dec 02, 2023

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Recently I've been having problems getting images into illustrator.  I can't drag and drop, copy and paste or place them. This has been an issue on and off for the last few months. It worked ok last week but stopped working again today. They just don't appear.

 

I'm using a mac with the Mojave operating system and a 2021 version of illustrator. I'm struggling to upgrade due to the age of my mac (which otherwise works fine).

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Community Expert ,
Dec 02, 2023 Dec 02, 2023

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When was the last time you rebooted the computer?

Did you try different kinds of images?

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Community Beginner ,
Dec 02, 2023 Dec 02, 2023

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I last restarted the computer yesterday.  I just tried a JPG and that works. It seems to be PGN files that aren't working.

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Community Expert ,
Dec 02, 2023 Dec 02, 2023

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Did someone send it to you via Whatspp?

 

PNGs definitely work, but WhatsApp images don't

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Community Beginner ,
Dec 02, 2023 Dec 02, 2023

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No, generally they're screenshots that I've saved to my desktop.

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Community Expert ,
Dec 02, 2023 Dec 02, 2023

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How is your color management set up?

Have you already tried resetting the preferences?

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Community Beginner ,
Dec 03, 2023 Dec 03, 2023

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Colour management is CMYK colour.

I reset preferences, I still have the issue that I can't import PNG files, although I now receive an error message which i've attached.Screenshot 2023-12-04 at 14.50.14.png

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Community Expert ,
Dec 05, 2023 Dec 05, 2023

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Color management can be found in Edit > Color settings. What did you set up?

 

Did you reboot and reset the Illustrator preferences?

Did you already try and open the image in Photoshop and then save as a new file?

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Community Beginner ,
Dec 07, 2023 Dec 07, 2023

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I am having the same issue. No matter what file type I drop in from my hard drive I get an empty white image box.

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Community Expert ,
Dec 08, 2023 Dec 08, 2023

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Which version, which system, which file type?

Dopes this also hapüpen with brand new files?

Are those files sent to you via WhatsApp? THat won't work anyway. Open them in Photoshop and then save again.

 

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Community Beginner ,
Dec 08, 2023 Dec 08, 2023

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MacOS running on Sonoma 14.1.1
This happend with any and all file types
No files are from my own hard drive.

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Community Expert ,
Dec 08, 2023 Dec 08, 2023

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Does rebooting the computer or resetting the preferences help?

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Community Beginner ,
Dec 08, 2023 Dec 08, 2023

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nope notihng has helped. I imagine the next steps are uninstall and reinstall Illustrator but I feel like it will be a waste of time.

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Community Expert ,
Dec 08, 2023 Dec 08, 2023

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Can you place it via File > Place?

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Community Beginner ,
Dec 08, 2023 Dec 08, 2023

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nope. same result.

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Community Expert ,
Dec 08, 2023 Dec 08, 2023

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You could try and contact Customer Care: https://helpx.adobe.com/contact.html

They might not be available until after the weekend.

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New Here ,
Mar 12, 2024 Mar 12, 2024

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I have this problem too. From Photoshop 2024 to Illustrator 2024 drag and drop cant work, but from Photoshop 2024 to Illustrator 2023 works. Adobe say that is bug.

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Community Expert ,
Mar 12, 2024 Mar 12, 2024

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It's not a recommended workflow anyway, because it can seriously mess up color management of your document.

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Explorer ,
Mar 12, 2024 Mar 12, 2024

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I'm having the same problem but with the 2024 versions of Photoshop and Illustrator.  Since the last revision, I cannot drag and drop from Photoshop to Illustrator anymore.

 

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Adobe Employee ,
Mar 12, 2024 Mar 12, 2024

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Hi @bigsplashstudio,

 

Thank you for bringing this issue to our attention. I'm sorry to hear that you're experiencing difficulties with dragging and dropping from Photoshop to Illustrator in the 2024 versions of both applications.

 

This sounds like an unexpected behavior, and I understand how it can impact your workflow. We'll definitely look into this with our product team to determine the cause and find a solution.

 

Please allow us some time to investigate further. We'll get back to you as soon as we have more information or a potential workaround for you.

 

If you have any other questions or concerns in the meantime, feel free to reach out.

 

Best regards,

Anshul Saini

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Community Expert ,
Mar 12, 2024 Mar 12, 2024

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Hi @Anshul_Saini this is another post about the subject:

https://community.adobe.com/t5/illustrator-discussions/cannot-drag-amp-drop-png-amp-jpg-to-illustrat...

It seems that it works from Photoshop 2024 (25.5.1) > AI 2023 (27.0) but not to 2024

And works from Photoshop 2024 (25.4) > AI 2024 (28.3)

But when drag&drop works, it can silently change the document color profile of the Illustrator file, changing all colors in the document. So maybe it is a blessing that it does not work.

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New Here ,
Mar 14, 2024 Mar 14, 2024

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Im having the same problem, i cant drag from photoshop to illustrator, it just doesnt do anything, i hope theres a fix soon

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New Here ,
Mar 28, 2024 Mar 28, 2024

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I am having the same issue, it's really slowing down my workflow. 

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Adobe Employee ,
Mar 29, 2024 Mar 29, 2024

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Hello @O22133525fe84, @ACKERMAN,

We understand that encountering technical issues can be frustrating. Our team is aware of this problem and is currently investigating it. In the meantime, would you mind trying to revert to Photoshop v25.4 (https://adobe.ly/49gHES5) and checking if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Mar 30, 2024 Mar 30, 2024

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hello, we are having the same issue (using PS 2024) unable to drag to illustator 2024. I am able to drag PS 2024 to Illustator 2022 just fine. This really disrupts a cohesive workflow, is there any eta on when this will be fixed for the 2024 version of Illustrator? 

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